We are in the top 10 of least complained about councils for bin collections

Thursday, December 14, 2023

We are one of the least rubbish councils at bin collections with fewer complaints from residents compared to other local authorities.  

We received less than 300 complaints (227) between September 2022 and September 2023, according to an independent analysis of Freedom of Information requests.   

"In the district, there are 230,000 bin collections every week so that’s a lot of rubbish to collect! It’s great to be in the top 10 of least complained about councils. 

It’s all thanks to our staff who work hard, in all weather conditions to collect waste, and we are proud of them for providing a reliable service."

Cllr Jack Hemingway

Cabinet Member for Climate Change and Environment

Councillor Jack Hemingway

“We are proactive in responding to issues that do occur. If, for example, we don’t collect a bin, we look at what has caused this to happen and try to stop it from happening again. 

“As these figures show, our approach is working and we will continue to do all we can to improve on them.”

Our refuse collection service has received further recognition, as finalists in the APSE Performance Network Awards in the ‘best performer’ category for Best Refuse Collection. The awards honour teams who deliver frontline services, provided by local authorities in the UK.   

When it comes to recycling, the last published national league table put us in the top third of best performing local authorities. Last year, we collected 150 thousand, 552 tonnes of waste.  

Ahead of the busy Christmas and New Year holiday period, when many of us produce extra rubbish, we’d encourage you to visit your local recycling centre to drop off waste that can be recycled. 

The district’s recycling centres will be open during the holidays, but opening times may vary. Details can be found at Household Waste Recycling Centres (HWRC) – Wakefield Council.

For more information about the research into waste collection complaints go to Waste Collection – Which Councils are the Least Rubbish? | Direct365 Blog.

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