Contacting Adult Social Care
Adult Social Care is available on 0345 8 503 503, 9am-5pm Monday to Thursday and 9am-4:30pm on Friday.
If your situation is urgent and cannot safely wait until the next working day, contact the Emergency Duty Team on 0345 8 503 503.
An urgent social care situation is where there is an immediate risk of harm, abuse, neglect, or a breakdown in care and support.
For a medical emergency, call 999. For urgent health advice, contact NHS 111.
For other enquiries please contact Adult Social Care during working hours or complete an online referral.
You can also visit Wakefield Connect to Support, a website for adults living in Wakefield who need support to live independently. This includes the elderly and adults with disabilities or learning difficulties.
Contacting the Out of Hours Emergency Duty Team
Contact the Out of Hours Emergency Duty Team if:
an adult or carer is at immediate risk of significant harm or neglect
there are urgent safeguarding concerns
essential care arrangements have broken down and there is no safe alternative
a vulnerable person is unable to care for themselves and is at immediate risk
an urgent social care decision is required to keep someone safe before the next working day
Do not contact the Out of Hours Emergency Duty Team if:
the issue can wait until the next working day
you require a routine assessment or review
you are seeking a general update on a case
you need information, advice or signposting that is not urgent
the issue is primarily a health or medical matter
Alternative Services Signposting
Not sure who to contact?
Immediate danger or medical emergency - 999
Urgent medical advice - NHS 111
Routine healthcare needs - GP Practice
Adult Social Care enquiry that can wait - Adult Social Care during office hours
Urgent social care issue that cannot wait until the next working day - Out of Hours Emergency Duty Team