Contact us

Contact us online

Making contact with us online has a number of benefits – it is quick, free, there are no queues and you can contact us at a time, date and location to suit you!

Our social media channels will not be monitored after 9pm, please report flooding concerns via our contact centre: 0345 8 506 506

Contact us with MyAccount

MyAccount gives you quick and easy access to a range of online services. You will receive faster responses and be able to track the progress of your requests. You can look at information about your neighbourhood, and find out when your next bin collection date is.

We are working on bringing more services into MyAccount, but if you can’t find the information there, you’ll be able to find it here on this website - just type your query into the search box above.

Not registered yet?

Please note that to be able to register and use the online service you must live in the Wakefield district.

Contact us with Facebook

Use your Facebook account to ask a question or tell us something.

We'll get back to you quickly and you won't be waiting in a call centre queue.


Secure Email System

We take our obligation to protect our customer’s information seriously at all times. As email is rapidly becoming the preferred method of communication, you can now send confidential information to us by email. The system we use is a web-based product called Cryptshare.

Click here to download instructions on how to access and use Cryptshare.


0345 numbers are charged at the same rate as standard landline numbers. If your phone tariff offers free calls to landlines, calls to 0345 numbers will also be free.

  • General Council enquiries - 0345 8 506 506
    You can call our Customer Service Centre 24 hours a day, 7 days a week

  • Council Tax and Benefits - 0345 8 504 504
    For general enquiries about council tax and benefits during office hours

  • Social Care Direct - 0345 8 503 503
    For enquiries about health and social care issues, 24 hours a day, 7 days a week

  • Difficulty with hearing - Typetalk calls welcome
    From a textphone dial: 18001 0345 8 503 503
    From a telephone dial: 18002 0345 8 503 503

Visit us

We're in Wakefield One, on Burton Street, Wakefield, WF1 2EB, behind the County Hall. The reception is open 8.30am-5pm and the Licensing counter is open 10am-3pm.

Please watch our video to see what to expect when you arrive for an appointment.

  • If your sat nav shows WF1 2EB as an out-of-town location try WF1 2DA instead
  • The nearest car park is at Merchant Gate

Press and PR

Media enquiries:

If you are a journalist and have an enquiry about our services, please contact our press office

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