Report a missed bin collection

a wheelie bin full of rubbish on a street

Before you start your request

All bins should be placed out for collection by 7am on your collection day.

If your bin has not been placed out for collection by 7am the crew will not return to empty the bin.

Please do not report a missed bin before 4pm. Our crews work until 5pm and they may not have been to your street yet.

Why has my bin been missed?

Your bin collection may have been missed because of the following reasons:

Did you put the right bin out on the right day?

Check your bin day using 'Where I Live'

Below are some common reasons your bin may have been missed:

  • Bin was not out prior to 7.00am on the designated day of collection
  • Bin was not presented to the kerbside or collection point. (assisted collections not included)
  • Bin was contaminated. If the bin is contaminated you will be requested to remove the contamination. Your bin should have been tagged by the crew
  • Condition of the bin is deemed to be unfit to empty for health and safety reasons. Please report this as a damaged bin on my account to get an exchange
  • Access issues – Roadworks, construction being undertaken, road closure.
  • Adverse weather conditions
  • Instructions via emergency services, police, fire, ambulance service
  • Access to premises or communal areas i.e. gate locked, obstruction or health and safety reasons

Did you put your bin out before 7am?

If you put it out later, you may have missed your collection.

Have all the other bins in your street been collected?

If the bins for the rest of your street haven't been collected, the collection may be running late. Please wait until the end of the day to report a missed collection

If you have answered 'yes' to all these questions, please fill out a missed bin report.

Report a missed bin

You will need to tell us:

  • Which bin has been missed

  • The date and time you put out the bin

  • If your bin has been missed before

We have CCTV on our bin lorries and check the footage against any reports of a missed bin.

Wakefield Council do not collect side waste for domestic or garden waste collections (waste not contained in the wheeled bin with the bin lid shut). Waste presented for collection on the kerbside must be fully contained within the wheeled bin. If it isn't, it will not be collected.

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