Customer feedback, consultations and news
At Wakefield Registration and Celebratory Services, we're always looking to improve our service and satisfy customers by matching our services with their needs.
To achieve this goal, it's important for us to gather feedback from everyone connected to our service. This includes our staff, stakeholders, customers, and the public.
Performance overview
In March 2026:
- We helped 432 people register a birth. 95.5% were offered an appointment within 5 days.
- We helped 303 families register a death. 90.5% were offered an appointment within 2 days.
- We helped 132 people give notice. All customers were offered an appointment within 10 days.
- 89% of customers were seen early, on time, or within 10 minutes of their appointment time.
- We processed 528 certificate applications. All applications were completed within 7 days.
- We received feedback from 57 customers. 95% said they were Satisfied or Very Satisfied with our service.
Customer feedback
Your feedback is invaluable in shaping our services. Please take a moment to share your thoughts by completing our Registrations and Ceremonies online forms.
Continuous Engagement
Our customer engagement strategy makes sure that all consultations are effective, efficient, and consistent. Through this, we refine and improve our services.
Marriage and Civil Partnership Venue Application - Notices
Contact Us
Wakefield Register Office Wakefield Town Hall Wood Street Wakefield WF1 2HQ