Wheelchair Service

What we do

• provide manual and powered wheelchairs and specialist seating
  • this is to help people with clinical needs for posture and mobility
• offer repairs and planned preventative maintenance checks on our wheelchairs

How do I access the service?

• ask your GP or other healthcare professional to make a referral for you or use the self-referral form
• we will send you an appointment for an outpatient clinic to discuss your needs
  • you can take a carer or relative with you
• we can visit you at home if you use oxygen or if you have medical conditions that mean you are unable to leave home

What if I no longer need the item?

All wheelchairs and accessories are on free loan. But they remain our property and you must return them when no longer needed.

If you no longer need the wheelchair, please contact us on 01924 302448. We will arrange to have our approved repair service collect it. Or you can return the wheelchair direct to us (Monday to Friday 8:30am to 4:30pm).

Approved repair service

If one of our wheelchairs needs repairing please contact Ross Care. You can contact them on 0113 277 7007 between 8:30am and 5pm, Monday to Friday.

They will ask you:

• the wheelchair user's name, address and phone number
• the type of wheelchair (for example, battery operated or manual)
• what is wrong with the wheelchair
• for any extra information useful to the visiting engineer

An emergency service is available (for Essential Users only) between 5pm and 11pm daily. This includes weekends and public holidays.

You can find more information in the 'conditions of loan' pack issued to you with your wheelchair.

Personal Wheelchair Budgets (PWB)

We now offer Personal Wheelchair Budgets (PWB) to anyone who is eligible for an NHS Wheelchair.

You can choose to take your PWB in the following ways:

1. Notional Personal Wheelchair Budget
We can provide a standard NHS wheelchair to meet your identified needs

2. Notional Personal Wheelchair Budget with contribution
You can use your PWB and pay the difference if you want to:

• • get a higher specification of NHS wheelchair
  • add additional features beyond your prescribed clinical needs.

3. Third-Party Personal Wheelchair Budget
You can use your PWB to get a wheelchair from an independent supplier outside the NHS. But this option is only available if the wheelchair is considered clinically appropriate. This will be determined after consultation with a wheelchair therapist

For more information download PWB Customer Information.

Wheelchair User Forum

We meet every 8–10 weeks. Our gatherings are informal and friendly. With guest speakers from local organisations. They share updates on events, charities, and activities you can get involved in.

Everyone is welcome. Whether you want to learn something new. Or meet people who understand your journey.

If you would like more information, please contact Lucy:

• by phone: 01924 302448
• by email: wheelchairservice@wakefield.gov.uk