Freedom of information (FOI) disclosure log

Date Sent: September 09, 2026

Conclusion: Released In Full

Description: Contact Centre / Telephony What contact centre or telephony system does the council currently use for resident-facing calls (e.g. the platform used by your customer contact centre)? Who is the provider/supplier of this system? How many agent seats/licences does the contact centre currently have? When does the current contract for this system end? Does the contract include an option to extend? If so, for how long, and until what date?

Attachments: FOI_Response FOI 980.docx