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Licensing and trading

The Department for Transport has provided an update on the status of taxi & PH.

Paul Elliott, DfT Policy Adviser, Buses & Taxis Division said in his communication to councils:

“Taxis and private hire vehicles can continue to work. But the advice is absolutely clear - people should stay at home if possible. That is the way to save lives and protect our NHS. The public should avoid travel unless absolutely essential. The only reasons to leave our houses are set out in government guidance.

“Clearly if absolutely necessary to travel by taxi or private hire vehicle, best efforts should be used to follow the guidance as far as is practically possible, including washing your hands as soon as you get home.

“Taxi and private hire drivers should not generally be considered Critical Workers. Those undertaking Home to School transport or the transport of ‘extremely vulnerable’ people may be considered Critical Workers on a case-by-case basis. Critical Workers should also whenever possible make suitable arrangements for their children to stay at home; requests for children to attend school should be discussed with the school.”


The customer access point is closed from Monday due to emergency measures caused by the covid19 infection. We need to work together to reduce the spread of the virus.

For general queries, we advise all customers to contact Licensing by email ( or by leaving a voicemail on 01924 302932.

To send applications, we advise for them to be either faxed (01924 302928) or emailed through (

If you have no access to a computer or fax machine, we advise for you to submit the application through your Operator base.

In some circumstances it may not be possible to accept your application, if this is the case, you will be contacted by a member of staff.

Please note; we are not accepting the following applications;

  • PHD/HCD Driver grant applications.
  • New PHV applications.
  • PHV/HCV Vehicle changes.
  • Transfers of PHVs/HCVs.

If there any changes, we will update our web pages on