To find out the food hygiene rating before you choose to eat out visit the FSA website
Good food hygiene means a good hygiene rating which is good for business.
If you disagree with the rating given to your business the owner or manager of the business has a ‘right to reply’. This is different from an appeal.
The owner or manager can fill in the right to reply form and send in by email to email@example.com, or by post, to tell them how the business has improved its hygiene or to say if there were unusual circumstances at the time of the inspection. A business’s right to reply will be published online by the local authority with the business’s hygiene rating.
The owner or manager of the business should talk to the Council Officer that inspected the business about why the rating was given.
If the business owner or manager still thinks that the rating is unfair or wrong, they can appeal in writing. This means they can fill in the appeal form providing evidence of improvement on the relevant compliance issues and send it to the Council by post, or email firstname.lastname@example.org within 14 days (this includes weekends and public holidays) of being told what their rating is.
In some circumstances, a further visit to the establishment may be required. This will depend on the nature of the appeal and whether a decision can or cannot be made on the basis of the paperwork associated with the intervention and the food hygiene rating given.
A business owner or manager can ask for a revisit if the improvements to hygiene that the local authority food safety officer told the business about at the last inspection have been made.
The owner or manager of the food business can only ask us once for another inspection to be carried out before the date of the next planned inspection.
The re-visit mechanism applies in cases where FBO’s with ratings of ‘0’ to ‘4’ have made the necessary improvements to address non-compliances identified during a planned intervention. There is no time limit within which a request for a re-visit can be made after the planned intervention however it should not in general take place until three months have elapsed since the intervention (the ‘stand still’ period).
The re-visit must take place within three months of the end of the ‘stand still’ period or within three months of the request where this is made after the ‘stand still’ period. This means that six months is the maximum amount of time a business should have to wait for a re-visit after making a request (provided the request is agreed to).
To ask for another inspection, the food business must fill in the revisit request form and email it to email@example.com or post it. They must explain how they have improved under the relevant three annex 5 elements; structure, hygiene and confidence in management. If there is insufficient evidence provided that improvements have been made the Council can refuse to undertake a re-visit on that basis but must explain why they are refusing the request.
All re-visits should be unannounced unless it is necessary to ensure that certain staff are present and it does not compromise food safety.
During the re-visit the Officer will not only check that the required improvements have been made but will also assess the level of compliance that is found overall. This means that the food hygiene rating could go up, down or remain the same as deemed appropriate.