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Aspire Reload

Coronavirus update

All Aspire Health Leisure Centres are currently closed. We will open as soon as we are allowed to and membership fees will restart as soon as we are able to open.

If your membership is currently frozen until the end of November, and you do not wish to return, there is an option to freeze for an extended period until March 2021. [Or until you feel comfortable returning]

We know as you do the importance of regularly keeping fit and active from a physical and mental wellbeing perspective, even more so in these challenging times.  With this in mind, we will continue to have advice and assistance on ways to keep healthy at home on the Aspire Reload webpage  and our Aspire Facebook page.

If you have particular queries or questions regarding your membership the best way to contact us is through email at aspirehealth@wakefield.gov.uk

Aspire On-Demand

We know that for you, exercise is much more than just "working out". It is an essential part of our physical and emotional wellbeing as well as being proven to reduce the symptoms of COVID-19.

As a way of helping you remain active, we are launching the Aspire Health app- in the first instance available to both members and non-members, we have a range of on-demand classes ready for you to take part in right now or whenever suits you.

Simply follow the instructions below to get moving with a familiar face from our dedicated team or library class content from our partners at Technogym.

How to download the app

  1. Download the FREE Aspire Health app from theApple App Store or Google Play Store
  2. Open the Aspire Health app and create a mywellness account by completing the personal details section. [If you are currently an Aspire Health member, please use the email address we have on file that links to your membership]
  3. Follow the registration process, making sure to accept the terms and conditions.
  4. Create mywellness account" to complete the process.

How to access on-demand content

  1. Make sure you have chosen "Aspire @ Home" as your facility. This can be changed by going to the app home screen – clicking the drop down option at the top- selecting "Aspire @ Home".
  2. Click on the "On-demand classes" tile.
  3. Search through the collection of pre-recorded videos and chose your favourite.
  4. Press START!

Customers in Aspire facilities to wear face coverings when transiting through the building or waiting – removed on gym floors / classes / pool side.

Q. Will my membership be automatically unfrozen from your re-opening date?
A.No. We would like you to return in confidence. Therefore only when you are ready to return, you can unfreeze your membership.
Q Do I need to wear a mask?
AWe strongly advise all customers to wear a mask when waiting and moving around in site.  This does not apply to when you are using the gym, taking part in a class or swimming.  
Q What cleaning processes are in place?
AAdditional cleaning measures are in place, staff will deep clean prior to the start of each session and throughout. Users will be provided with sanitising spray to clean down equipment after each use.
Q Can I use the toilets?
AYes toilets will be available, social distancing will be in place.
Q Why are you just doing sessions?
AThis helps us manage numbers, ensure social distancing and additional cleaning between sessions.
Q How do I book my session?
APhone or online 6 days in advance.
​Q

Why do I have to book my session?

​A

​The booking system allows us to control the numbers of customers entering the facility to ensure that we operate in line with the current Government guidelines and prevent unnecessary queuing.

Q How many sessions can I book?
AWe predict that demand maybe high so are asking users not to book more than 3 sessions per week.
Q Can I book a double session?
ANo – to ensure clean down between sessions the gym will be cleared at the end of each bookable period.
Q Can juniors attend gym and classes?
AYes – usual admissions policy applies and places need to be pre-booked.
Q Are swimming lessons back on?
ACurrent lessons will return when we feel it is safe to operate these, all those currently in our program will be contacted prior to the restart.  If you wish to enrol on a swim lesson course please contact your local pool to be added on the notification list.
Q When will my club restart?
AWe are working with individual clubs around plans to safely restart – your club will notify you when they are able to return.
Q What is beach ready?
AThis is guidance based around making changing quicker and easier to reduce touch points and time spent in changing rooms.  This means showering at home and wearing swim wear under clothes on arrival– this is not compulsory at our facilities but showers are not available.
Q Can I use a locker?
AWe are discouraging locker use for gym users to reduce contact points, as there is more space on the gym floor you could bring a small bag to place next to your equipment. – lockers will be available for swimmers when the pools reopen.
Q Can I (How do I) cancel my membership or remain on freeze?
AAll membership enquires can be handled by calling 01924 307820 or email Membership services AspireHealth@wakefield.gov.uk
Q Is the Sauna and Steam room open?
ANo – these facilities are closed until further notice.
Q Are classes still running?
AYes, however the program will be limited and reduced significantly.  All classes will need to be pre booked and maximum capacities have been lowered. We aim to steadily increase the number of classes available as safe and practically possible.

​Q

​Will water fountains be available in each facility?

​A

​Water fountains are currently not in use- please bring your own refreshments

​Q

​Should I bring my own sweat towel?

​A

​ Personal sweat towels are not permitted in facilities at this moment in time

​Q
Can I have a shower?
​A
​Showers are currently not available.
​Q
Can I use a hair dryer?
A​
​Hair dryers are currently not available.
Q​
​Should face masks/coverings be worn in the pool?
​A
​People should NOT wear masks/coverings when swimming, as these may reduce the ability to breathe comfortably.

When the mask/covering becomes wet it makes it difficult to breathe and promotes the growth of microorganisms. The most important preventative measure during exercise is to maintain physical distance.

​Q
Can my child attend a lane swim sessions?
​A
​Children that can swim lengths and are above the age of 8 can attend a lane swimming session.
​Q
When will I be able to bring my family swimming?
​A

​As the Government Guidance changes this will allow us to look at our programs and add sessions for the wider community.

Family Swim FAQS

​Q
How long can I swim?
​A

​Family swims will be available to pre book for 1 hour slots 

Q
Booking?
​A

​Bookings can be made on line or over the phone at your local Aspire facility. If you are a pay and play user we ask you to register here in the first instance https://sports.wakefield.gov.uk/Memberships/selectsite.aspx to allow you to book online. 

Q

​How much pool space?

​A

​The whole pool is available but regular rules around who can enter the deep water still applies. 

Q
​Are there lockers?

​A

​Lockers or boxes ( at Normanton) are available 

​Q
​Can I borrow equipment?

​A

​No equipment will be lent out so please bring your own armbands where necessary (leave other floats at home)

​Q

​Do I have to wear a mask?

​A

​Adults required to wear masks when navigating the building but not when swimming. 

​Q

​Can my 12yr old attend on their own?

​A

​All under 16's required to attend with an adult , this is a family swim not a general public session.

Q​

​Who can attend?

​A

​When booking you will be asked your children's ages and how many adults are attending. This is to make sure we are adhering to the admissions policy/ratios-1with any child under 3

    1-1 with any children under 3

    1-2 with any children between 4-8

anyone over 8 that can swim just needs to attend with an adult and isn't part of the ratios above. 

​Q

​Can an extra adult come?

​A

​Yes , this needs to be booked at the same time as the family swim



For other questions – please go to the Council's website and search for "Leisure" for additional information or contact the leisure team directly via their Facebook page - https://www.facebook.com/WakefieldSportAndFitness/