Other ways to get in touch


Important Information

You can access a lot of our services online and in MyAccount

The benefits of registering for MyAccount are:

  • It’s quicker and easier
  • Receive faster responses to your requests
  • Track the progress of your requests
  • Get information about your neighbourhood

Find out what you can do online

Other ways to get in touch




Secure Email System

We take our obligation to protect our customer’s information seriously at all times. As email is rapidly becoming the preferred method of communication, you can now send confidential information to us by email. The system we use is a web-based product called Cryptshare. 


0345 numbers are charged at the same rate as standard landline numbers. If your phone tariff offers free calls to landlines, calls to 0345 numbers will also be free.

  • General Council enquiries - 0345 8 506 506
    You can call our Customer Service Centre 24 hours a day, 7 days a week
  • Council Tax and Benefits - 0345 8 504 504
    For general enquiries about council tax and benefits during office hours
  • Social Care Direct - 0345 8 503 503
    For enquiries about health and social care issues, 24 hours a day, 7 days a week
  • Difficulty with hearing - Typetalk calls welcome
    From a textphone dial: 18001 0345 8 503 503
    From a telephone dial: 18002 0345 8 503 503

Visit us

We're in Wakefield One, on Burton Street, Wakefield, WF1 2EB, behind the County Hall, open Monday to Friday: 10am - 3pm

Please watch our video to see what to expect when you arrive for an appointment.

  • If your sat nav shows WF1 2EB as an out-of-town location try WF1 2DA instead
  • The nearest car park is at Merchant Gate