How to make a complaint
We are pleased to receive your comments and views, and aim to use what you tell us to make improvements. To help us to do this we have a customer feedback scheme so you are able to compliment us, make comments about what we do, raise concerns and make complaints. We want you to tell us where we are going wrong, as well as when we are doing a good job.
When we get a compliment we will share it with others and make sure it is passed to the right service and the people you are pleased with.
Response times are listed in our
Compliments, comments and complaints leaflet
Before you start
Corporate complaints cover issues like:
Neighbour and noise nuisance
Household waste and recycling collections
Potholes and condition of road surfaces
Street sweeping and litter bins
Planning matters
Council Tax and benefits
Libraries
Sports and leisure facilities
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Other information
Health and Safety complaints
The Independent Regulatory Challenge Panel looks into complaints regarding advice given by Health and Safety Executive or Local Authority inspectors about health and safety which you think is incorrect or exceeds what is required to control the risk adequately.
Food safety and hygiene complaints
If you are unhappy about anything relating to your food complaint or inspection, or food advice, please see the
food safety complaint page.
Social care complaints
- Adult social care
- Children's social care
Comments, compliments and complaints for social care are dealt with under a separate procedure by law. If your complaint is about Social Services please contact:
Complaints about schools
Schools are managed independently of Wakefield Council. If you have a complaint about a school, you should contact the school directly. If you need more advice please contact the social care complaints team (see above).
Complaints about Councillors
Complaints about Corporate Services
If you're still not happy
If you have been through all stages of our complaints procedure and are still unhappy, you can ask the Local Government and Social Care Ombudsman to review your complaint.
The Ombudsman investigates complaints in a fair and independent way - it does not take sides. It is a free service.
The Ombudsman expects you to have given us chance to deal with your complaint, before you contact them. If you have not heard from us within a reasonable time, it may decide to look into your complaint anyway. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process.
About the Ombudsman
The
Local Government and Social Care Ombudsman is the final stage for complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care.