Report a fault with permanent traffic lights or signals


If there has been an accident in the last 12 hours at the traffic lights or signals you are reporting a issue with, please call the contact centre on the number below as a matter of urgency instead of filling this form in.

If the fault with the traffic lights or signals is urgent (as listed below) please ring our contact centre on 0345 8 506 056

  • Lights are stuck on red
  • Lights are off altogether
  • More than one red lamp is out
  • A signal head is twisted, loose, or damaged
  • A signal head, pole, or other equipment has been hit or damaged

You will need to tell us:

  • The type of lights or signals (permanent or temporary)

  • Where the signals are

  • What the problem is

  • If you've told the Police and a log number if you have one

Report a fault with permanent traffic lights or signals

If you wish to report a fault with permanent traffic lights or signals, please fill in our online form, after which we will receive an application number. If you provide us with an email address an automated acknowledgment of your request will be sent to you. 

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