Report a damaged gully or manhole cover

Before you start​

Use this form to report a damaged or missing gully or manhole cover.

To report a missing gully or manhole cover, or a dangerously damaged cover, please call 0345 8 506 506 now. Our 24 hours telephone service will deal with these cases immediately.

Please do not report emergency cases through MyAccount as this will delay getting the team to the location.

For non-emergency cases, you will need to tell us:

  • Where the problem is
  • Whether it's a manhole or a gully
  • The size and shape of the manhole or gully

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Other information

What is a gully?

A highway gully is a drain in the ground covered by a metal grid and is usually at the kerbside of a road. Rain water flows off the road surface into these gullies and then through underground pipes and sewers. The majority of gullies are connected to public sewers that carry both foul and surface water.

What is a manhole cover?

A manhole cover is used to stop anything or anyone falling into a service shaft. They are usually round and found in roads and pavements.