Help at the Hub

help-at-the-hubHelp at the Hub is a new service to help everyone deal with the impact of coronavirus on things like jobs, money and wellbeing.

It's free to access for residents in the Wakefield district and puts you in touch with a range of organisations who can help you.

There are nine locations around the district – please contact the one nearest to where you live by calling the telephone number or dropping in during the hours listed below.

Please check opening times with your local hub. 

Find your local hub

Advisers based in nine community locations around the district


1. Castleford Heritage Centre, Queen's Mill, Aire Street, Castleford WF10 1JL
Help at the Hub drop in times Wednesday 10am–12pm 
Hub Opening Hours Monday to Friday 10am – 3pm
☎ 01977 556 741

2. St Marys, Pontefract, The Circle, Chequerfield, Pontefract WF8 2AY
Help at the Hub drop in times Friday 10am–12pm  
Hub Opening Hours Monday to Friday 9am – 5pm
☎ 01977 705 341

3. Ossett Town Hall, Market Place, Ossett WF5 8BE

Please contact venue for opening times
☎ 01924 302 999

4. Havercroft and Ryhill Community Learning Centre, Mulberry Place, Ryhill, Wakefield WF4 2BD

Help at the Hub drop in times Thursday 10am–12pm  
Hub Opening Hours Monday to Friday 9am – 4pm
☎ 01226 727 824

5. Kellingley Club, Kellingley Social Centre, 25 Marine Villa Rd, Knottingley WF11 8ER

Help at the Hub drop in times Tuesday 10am–12pm
Hub Opening Hours Monday to Friday 8am – 1pm 
☎ 01977 673 115

6. St Georges, Lupset, Broadway, Lupset, Wakefield WF2 8AA

Help at the Hub drop in times Tuesday 10am–12pm  
Hub Opening Hours Monday to Friday 9am – 5pm
☎ 01924 369 631

7. Eastmoor Community Project, Arncliffe Rd, Wakefield WF1 4RR

Help at the Hub drop in times Tuesday 10am–12pm  
Hub Opening Hours Monday to Friday 9am – 5pm
☎ 01924 361 212

8. Westfield Centre South Elmsall, 26 Westfield Ln, South Elmsall, Pontefract WF9 2PU

Help at the Hub drop in times Tuesday 10am–12pm
Hub Opening Hours Monday to Friday 8.30am – 4pm
☎ 01977 642 335

9. Lightwaves Leisure and Community Centre, Lower York St, Wakefield WF1 3LJ

Help at the Hub drop in times Wednesday 10am–12pm
Hub Opening Hours Monday to Friday 9am – 5pm
☎ 01924 360 158

help-at-the-hub

Many organisations across the Wakefield district can offer support and advice to anyone worried about money, jobs, housing, or health.

Organisation nameSummary of offerContact details
Citizens Advice

Citizens Advice is an independent, local charity offering free, confidential and impartial advice.

Help is available if you're worried about money, debt or claiming benefits. 

Find your local venue below.

Website

Citizens Advice Adviceline
☎ 0800 144 8848 
(Free from mobiles and landlines)

Monday–Friday9am–5pm

Citizens Advice outreach venues

Please contact your local outreach venue from the list below. Drop in times are displayed:

Citizens Advice Wakefield (main office)
 WF1 2SR**

Airedale Library
WF10 3JJ 
Friday 10am–12pm

Warwick Ahead Local Hub
WF11 0QH
Friday 10am–12pm

Hemsworth Town Council Community Centre
WF9 4NE 
Friday 10am–12pm

Kinsley and Fitzwilliam Learning Centre
WF9 5BD 
Monday 10am–12pm

Moorthorpe Station
WF9 3QFb
Thursday 10am–12pm

St. Giles, Pontefract
WF8 1AT 
Wednesday 10am–12pm

Upton Village Hall
WF9 1JB**

Normanton Town Hall
WF6 2DZ**

Featherstone Library
WF7 5BB**

Citizens Advice debt and benefits teams

Are you worried about money owed on your home, fuel bills or other debts?The Citizens Advice specialist debt advice team can help with:

Council Tax, fuel bills, and fines)

  • Non priority debts (including credit cards, overdrafts, personal loans, and store cards)
  • Banking problems
  • Credit rating
  • Financial capability advice: banking and budgeting, getting the best deals

    The welfare benefits team can also help you with:
  • What benefits you can claim and how much.
  • Help with benefit claim forms, particularly disability benefits
  • Challenging benefit decisions
  • Universal Credit (Help to Claim)

Website

UC Help to Claim
☎ 0800 144 8444

Email
Wakefield District Housing (WDH)
WDH have a wide range of support services available to their own tenants, and some for Wakefield residents living within the private sector.

Website

WDH Contact Centre 
☎ 0345 850 7507

WDH CarelinkA 24 hour service that supports people of all ages and across any tenure type to enjoy independence in their own home.Available support includes a range of discreet sensors, home visiting and a 24 hour responder service, in a range of packages to suit personal needs and budget. Website
WDH Wellbeing careworkers

A service supporting WDH tenants to better understand the actions they can take to manage their health and wellbeing by making and maintaining positive changes to their lifestyle.

Please note, this is not a crisis service. If you feel that you need urgent help or your situation is deteriorating, please contact:

· your GP; or the NHS helpline on 111 or go to the Accident and Emergency Department to access Crisis services; or

· Call the Samaritans on 116 123 who can help you talk through whatever is troubling you, find the answers that are right for you, and offer support.

Forms
WDH Mental Health Navigators

A service supporting WDH tenants to ensure that people experiencing mental ill health can access the interventions and support they need to make positive changes to their situation.Please note, this is not a crisis service. If you feel that you need urgent help or your situation is deteriorating, please contact:

· your GP; or the NHS helpline on 111 or go to the Accident and Emergency Department to access Crisis services; or

· Call the Samaritans on 116 123 who can help you talk through whatever is troubling you, find the answers that are right for you, and offer support.

Forms
WDH Community Employment AdvisorsA service supporting WDH tenants, their families and Homesearch applicants helping them to identify what steps they need to move them closer to employment. Support includes help with job searches, help with email and online applications, CV guidance, interview skills and tips and help with volunteering and training opportunities.Website
WDH Training for Employment A service supporting WDH tenants and their families who are unemployed. It is a paid, six months placement which provides participants with training, work skills, support and mentoring to assist them to carry out the duties of the role and find further employment opportunities.Website
Cashwise

If you're finding it hard to keep on top of your monthly payments, the Cashwise team can help with things like:

Creating a household budget

Understanding your bills and priority payments

Maximising your income and reducing your outgoings

Understanding your benefit entitlements

Reducing your bills and switching energy providers

Completing applications for benefits and grants

Support with benefit appeals

Support with debt issues

Referring you to other services that meet your needs

Website
Department for Work and PensionsGet help and advice on access to work, benefits, state pension, Universal Credit and more, here.For the full list of available information, please click here.

Website

Useful links

Wakefield Council

There are a wide range of council services to help you with money, housing, jobs and health.For more information or to contact a member of the team, please use the links below:

  • Help with money
  • Help with housing
  • Help with jobs
  • Help with health

Wakefield Council Contact Centre
☎ 0345 8 506 506

Money

Housing

Jobs

Health


* Please contact venue for opening hours.

** Check website for details. Currently closed due to Covid-19.