Redress schemes

Redress Scheme for private management and letting agents

All private letting and management agents need to be registered with an approved redress scheme.

The purpose of these schemes - known as Ombudsman Schemes - is to deal with complaints made by tenants or landlords about agents.

If we find out that a management or letting agent has not signed up to one these schemes, we can take action. They can be fined up to £5,000 for not being part of a redress scheme.

There are three Government-approved schemes that a managing or letting agency should join. These are run by:

If you are a managing or letting agent and you need any help or if you are a tenant or a property owner and you wish to know if your managing or letting agent is registered please contact us on 01924 306665 or at

Contact us

Strategic Housing

Wakefield One
PO Box 700
Burton Street

01924 306665