Housing for Vulnerable Adults

The Housing Needs Service (formerly known as the Vulnerable Adults Service or Open Door Project) is a Council service for people who are homeless, threatened with homelessness or in housing need.

We aim to provide:

  • advice, assistance and support to prevent homelessness
  • temporary/emergency accommodation to those who we have a statutory duty to house
  • a safe temporary living environment with access to resettlement support
  • support to people to enable them to live independently in their own, permanent accommodation

To help you in your search for a home please download the housing factsheets covering:

Wakefield Housing Related Support Pathways

If you require supported accommodation or support to help you keep your existing accommodation you may be referred into a Housing Related Support Pathway.

For further information on the pathways and the providers please download the Pathway and Eligibility Information.

Should you wish to be considered for a referral into one or more of the pathways please contact one of the chosen pathway provider or the Single Point of Access at the Housing Needs Service.

Opening hours

The Housing Needs Service has had to make some important changes in the way we operate due to the Coronavirus outbreak.

At present, the Housing Needs Service office (Queens House) is operating a telephone only service for all contact, including emergencies.  The only exception to this is if you are homeless on the day and you have no other means of contacting the service, including contacting us on someone else's phone, in these circumstances we would always call you back.

​Queens House ​
​Monday - Wednesday​9am - 4pm
​Thursday​10am - 4pm
​Friday​9am - 4pm
Phone lines ​- 01924 304 360, 304 362
​Monday - Wednesday​8.30am - 5pm
​Thursday​10am - 5pm
​Friday​8.30am - 4.30pm

If you are homeless and need help outside of the times above, an out of hours service for emergencies is on 0845 8 506 506 or by visiting a police station.

Please see: Public Authorities – Duty to Refer

Contact us

Housing Needs Service

Queens House
Queens Street

01924 304362 / 304360 Homeless enquiries - 01924 304359 Single Point of Access