Being homeless and preventing being homeless

If you cannot carry on living where you are, and have nowhere else that it is reasonable for you to stay, we will consider your circumstances under the homelessness law.​

The Housing Needs Service provides advice, assistance and support to prevent homelessness. Please see fact sheet in downloads entitled Housing and Homelessness – Housing Needs Service for more information.

Location and contact details

For address and contact numbers see 'Contact us'

Note: A reception entrance for visitors is located on Queens Street, Wakefield

Service availability:

The Housing Needs Service has had to make some important changes in the way we operate due to the Coronavirus outbreak.

At present, the Housing Needs Service office (Queens House) is operating a telephone only service for all contact, including emergencies.  The only exception to this is if you are homeless on the day and you have no other means of contacting the service, including contacting us on someone else's phone, in these circumstances we would always call you back.


Telephone Service

Appointments and Drop-In


8:30am - 5pm

9am - 4pm


10am - 5pm

10am - 4pm


8:30am - 4:30pm

9am - 4pm


If you become homeless and our offices are closed you can contact 0345 8 506 506 for advice, or go to your nearest open police station. This is an emergency contact service only and should only be used if you have no other temporary solutions available to you until our offices are open.

Please see the relevant pages for more information regarding housing options in the district, help for rough sleepers, Public Authorities – Duty to Refer and the Homeless Strategy.

Our Service Privacy Notice, see downloads, provides details of the following should you approach us for assistance:
  • what information we need
  • what we do with it
  • who we may share it with
  • how we keep it safe
  • how long we keep it

Contact us

Homeless Team

Queens House
Queens Row
Market Street

Queens House
Queens Street

Phone: 01924 304362 / 304360