Customer feedback, consultation and news
Wakefield Registration and Celebratory Services is committed to improving service delivery and increasing customer satisfaction by making sure that the Service reflects the needs of its customers.
In order to do this it is important to seek the views and experiences of all those to whom the service is connected, including staff, stakeholders, customers and the public.
Customer feedback
We are continuously seeking feedback to help improve the service we provide to our customers. You can help us do this by completing a ‘Customer Feedback’ online form.
We are pleased to inform you that in October 96% of our customers rated our service Very Good or Excellent.
Team performance
During the month of September 2020
We registered 857 Births and all were seen within 10 Minutes of their allocated appointment time.
We registered 287 Deaths all of those were spoken to within 10 minutes of their appointment time
We had 99 Notice of Marriage appointments.
- 100% of emails, telephone and postal requests for replacement certificates were responded to within 5 working days.
We issued a total of
325 replacement certificates.
During the month of October 2020
We registered 798 Births and all were seen within 10 Minutes of their allocated appointment time.
We registered 341 Deaths all of those were spoken to within 10 minutes of their appointment time
We had 152 Notice of Marriage appointments.
- 100% of emails, telephone and postal requests for replacement certificates were responded to within 5 working days.
We issued a total of
320 replacement certificates.
Engagement
Our customer engagement strategy has been developed to ensure that all consultation undertaken is effective, efficient and consistent. We aim to continuously improve our service through our consultation process.
Registration Service Delivery Plan
This
service delivery plan describes how the local Registration Service (Wakefield Registration & Celebratory Services) is structured, managed and delivered. It outlines the range of functions provided and how and where these services can be accessed. It includes the key service priorities and service deliverables achieved in 2019/2020 and those set for 2020/2021.