Customer feedback, consultation and news

 

Wakefield Registration and Celebratory Services is committed to improving service delivery and increasing customer satisfaction by making sure that the Service reflects the needs of its customers.

In order to do this it is important to seek the views and experiences of all those to whom the service is connected, including staff, stakeholders, customers and the public.

Customer feedback

We are continuously seeking feedback to help improve the service we provide to our customers. You can help us do this by completing a ‘Customer Feedback’ online form.

We are pleased to inform you that in February 95% of our customers rated our service Very Good or Excellent.
 

Team performance

During the month of February 2021

We registered 357 Births and all were seen within 10 Minutes of their allocated appointment time.

We registered 323 Deaths all of those were spoken to within 10 minutes of their appointment time

We had 191 Notice of Marriage appointments.

  • 100% of emails, telephone and postal requests for replacement certificates were responded to within 5 working days.  
We issued a total of 310 replacement certificates.

During the month of January 2021

We registered 480 Births and all were seen within 10 Minutes of their allocated appointment time.

We registered 377 Deaths all of those were spoken to within 10 minutes of their appointment time

We had 149 Notice of Marriage appointments.

  • 100% of emails, telephone and postal requests for replacement certificates were responded to within 5 working days
We issued a total of 217 replacement certificates.

During the month of December 2020

We registered 392 Births and all were seen within 10 Minutes of their allocated appointment time.

We registered 458 Deaths all of those were spoken to within 10 minutes of their appointment time

We had 102 Notice of Marriage appointments.

  • 100% of emails, telephone and postal requests for replacement certificates were responded to within 5 working days
We issued a total of 188 replacement certificates.

Engagement

Our customer engagement strategy has been developed to ensure that all consultation undertaken is effective, efficient and consistent. We aim to continuously improve our service through our consultation process.

Registration Service Delivery Plan

This service delivery plan describes how the local Registration Service (Wakefield Registration & Celebratory Services) is structured, managed and delivered. It outlines the range of functions provided and how and where these services can be accessed. It includes the key service priorities and service deliverables achieved in 2019/2020 and those set for 2020/2021.

Contact us

Wakefield Register Office

Wakefield Town Hall
Wood Street
Wakefield
WF1 2HQ

0345 4 852 888