Report a missed bin collection


All bins should be placed out for collection by 7am on your collection day.

If your bin has not been placed out for collection by 7am the crew will not return to empty the bin.

Please do not report a missed bin before 5pm. Our crews work until 5pm and they may not have been to your street yet.


    Why has my bin been missed?

    Your bin collection may have been missed because of the following reasons:

    • Did you put the right bin out on the right day?
      Check your bin day using 'Where I Live'

    • Did you put your bin out before 7am?
      If you put it out later, you may have missed your collection.

    • Have all the other bins in your street been collected?
      If the bins for the rest of your street haven't been collected, the collection may be running late. Please wait until the end of the day to report a missed collection

    If you have answered 'yes' to all these questions, please fill out the missed bin form.


    Report a missed bin

    ​Before you start, you will need to tell us: