Report a missed bin collection

All bins should be placed out for collection by 7am on your collection day.

If your bin has not been placed out for collection by 7am the crew will not return to empty the bin.

Please do not report a missed bin before 5pm. Our crews work until 5pm and they may not have been to your street yet.

Why has my bin been missed?

Your bin collection may have been missed because of the following reasons:

Did you put the right bin out on the right day?

Check your bin day using 'Where I Live'

Did you put your bin out before 7am?

If you put it out later, you may have missed your collection.

Have all the other bins in your street been collected?

If the bins for the rest of your street haven't been collected, the collection may be running late. Please wait until the end of the day to report a missed collection

If you have answered 'yes' to all these questions, please fill out a missed bin report.

Report a missed bin

​Before you start, you will need to tell us:

  • Which bin has been missed

  • The date and time you put out the bin

  • If your bin has been missed before

Get an email alert the day before your bin is due to be collected

We have CCTV on our bin lorries and check the footage against any reports of a missed bin.

Register for MyAccount and Report