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Staying Safe

We all need to follow advice from the government, Public Health England and the NHS to stay safe, this is updated on a regular basis. You can keep up to date by visiting

We are working hard to make things safe as you go about your daily life. This webpage sets out the measures we’ve taken and asks you to play your part by following our guidance.

Important: New Government regulations 

On 22 September, the Government announced new national restrictions, in response to the rising number of Covid-19 cases and the critical need to reduce the spread of the virus. 

It is crucial that we all respond to this situation and take any necessary action to continue supporting the national effort to tackle the pandemic.

In summary: 

The national restrictions include:

Office workers 

Office workers who are able to work from home should do so and the requirement for customers to wear face coverings will be extended to all users of taxis and private hire vehicles.

Hospitality, retail, leisure and tourism 

  • pubs, bars and restaurants must operate table-service only, except for takeaways.
  • hospitality venues must close at 10pm (which means closing, not last orders). The same will apply to takeaways, although deliveries can continue.
  • the requirement to wear face coverings will be extended to include retail staff and staff and customers in indoor hospitality, except when seated at a table to eat or drink.
  • covid-secure guidelines will become legal obligations in retail, leisure, tourism and other sectors. 

Weddings and funerals

A maximum of 15 people may attend weddings, while 30 may attend funerals. 

Business conferences, exhibitions and large sporting events 

These will not be reopened from 1 October.

For more information visit 

Face coverings

You must wear a face covering (unless exempt) in the following indoor settings (a list of examples for each is included in the brackets):

  • public transport (aeroplanes, trains, trams and buses)
  • taxis and private hire vehicles (PHVs)
  • transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals)
  • shops and supermarkets (places which offer goods or services for retail sale or hire)
  • shopping centres (malls and indoor markets)
  • auction houses
  • premises providing hospitality (bars, pubs, restaurants, cafes), except when seated at a table to eat or drink (see exemptions) from 24 September
  • post offices, banks, building societies, high-street solicitors and accountants, credit unions, short-term loan providers, savings clubs and money service businesses
  • premises providing personal care and beauty treatments (hair salons, barbers, nail salons, massage centres, tattoo and piercing parlours)
  • premises providing veterinary services
  • visitor attractions and entertainment venues (museums, galleries, cinemas, theatres, concert halls, cultural and heritage sites, aquariums, indoor zoos and visitor farms, bingo halls, amusement arcades, adventure activity centres, indoor sports stadiums, funfairs, theme parks, casinos, skating rinks, bowling alleys, indoor play areas including soft-play areas)
  • libraries and public reading rooms
  • places of worship
  • funeral service providers (funeral homes, crematoria and burial ground chapels)
  • community centres, youth centres and social clubs
  • exhibition halls and conference centres
  • public areas in hotels and hostels
  • storage and distribution facilities
  • You are expected to wear a face covering before entering any of these settings and must keep it on until you leave unless there is a reasonable excuse for removing it. 

    You should also wear a face covering in indoor places not listed here where social distancing may be difficult and where you will come into contact with people you do not normally meet.

    Face coverings are needed in NHS settings, including hospitals and primary or community care settings, such as GP surgeries. They are also advised to be worn in care homes.

    For more information visit the government website. 

    If you refuse to wear a face covering and do not have an exemption, a shop can refuse you entry and can call the police. The police have formal enforcement powers and can issue a fine of up to £100

    Exemptions Include:

    • Young children under the age of 11
    • People with breathing difficulties
    • People living with a disability

    What is classed as a face covering

    A face covering is anything that covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind your head. The government advises against using a surgical mask or high grade personal protective equipment as simple face coverings are sufficient for people in their day-to-day activities, and they want to ensure there is enough stock available for professionals such as health and care workers who need them.

    Face covering guidance 

    • By wearing a face covering you are helping to protect others and controlling the spread of the coronavirus.
    • Face coverings can simply be a scarf or bandana, or if you feel creative you can make your own out of old t-shirts or fabric. Face coverings do not have to be surgical masks or respirators used by healthcare and other workers as part of personal protective equipment
    • The key thing is that whatever you use covers both your mouth and nose and enables you to breathe safely. 
    • Please remember to wash your hands before putting the face mask covering on and taking it off, as well as washing it often.
    • It is really important that babies and toddlers under two do not wear a face covering. 
    • It may stop them being able to breathe properly and we urge parents not to do this. 
    • It's also important that anyone, young or old, who has a respiratory condition like asthma does not wear them. 
    • If people choose not to, or cannot wear a face covering, they can still help reduce the spread of the coronavirus by making sure they are regularly washing their hands. 
Stick with six

From Monday 14 September new socialising rules come into effect. 

Remember to stick with six. 

No more than six people can meet up socially indoors or outdoors. That means in private homes and gardens, pubs and restaurants and outdoor spaces like parks. 

The ban is set out in law and will be enforced by police. Fines will be given out to individuals breaking the rules of £100 upwards. 

Gatherings of more than six people will be allowed: 

If your household or support bubble is larger than six. However, you cannot then meet others if the group totals more than six outside that household. 

If the gathering is for work or education purposes

For Covid-secure weddings and funerals

Covid-secure venues such as places of worship, gyms, restaurants and hospitality venues can still hold more than 6 people in total.

If it is a team sport that has been organised in a way that limits the spread of coronavirus. 


The police and other enforcement officers will be able to issue penalties for those that don't comply.

People in a group which refuses to disperse when told to by police could get a £200 penalty ticket, lowered to £100 if paid within 14 days. This doubles with every extra offence, rising to £3,200 for six or more offences. 

NHS Test and Trace

It is now mandatory for certain businesses and venues to ask one member of every party who accesses their services to provide their contact details through NHS Test and Trace, alongside collecting contact details of staff and visitors. This has so far been voluntary. 

These businesses include settings where people meet socially including hospitality, close contact and leisure venues. You must have a system to ensure that you can collect contact information for your customers, visitors and staff in place. Any designated business (including local authority services) that is found not to be compliant with these regulations will be subject to financial penalties. As before, data will need to be held for 21 days and provided to NHS Test and Trace if requested.

More information about Test and Trace can be found here

Download the new COVID-19 app. You can use it when out and about to help with the NHS Test and Trace. Look for the QR code when visiting hospitality and close contact businesses.  

he more people use the new NHS COVID-19 app, the more we can keep each other safe and stop infection rates rising.

Google Play Store:

Apple App Store:

Find out more:

Working together, we can keep everyone safe.

This webpage will be updated as we work through our recovery phase.