Wakefield Council services affected by coronavirus

We're working with partners across the district including the NHS, Public Health England and other public sector organisations, to support the national effort to deal with the coronavirus..

Here you'll find information on the latest Government help and NHS advice as well as information on any changes to council venues or services, as well as the support we can offer you. 

Please note this is a rapidly changing situation so please check regularly for updates. Thank you. 

Adult Education

Adult Education courses are fully open to the public and we have been working hard to create new ways to deliver learning as well as creating safe learning environments for you.  We are not under any current restrictions preventing you from learning and we are only too happy to welcome you into our centre. Please call in if you are worried about the safety measures we have in place so you can be reassured by our team. Above 95% of learners who attended our workshops were satisfied with the safety measures we have in place. 

We have our Traditional Classroom Learning, Blended & Distance Learning where you can learn from home some of the time or all of the time and our extensive Online Learning Provision. 

Please also contact us if you need guidance about the next steps to take in your career. We can offer you support with this from our Careers Team. Please contact them adulteducationcareers@wakefield.gov.uk. 

Please browse our new provision or contact us for advice. We are available to support you in finding the right course to help you to enhance your existing skills or for you to learn new ones. 

Our staff are available to take your calls and answer your enquiries to enable you to receive the information you need to enrol or you can call in to the Manygates Centre Reception where we will be happy to help. 

Once you have completed your enquiry, application or enrolment, please remember to logout to ensure your details remain secure



Allotments, Castles, Leisure venues, Libraries, Markets, Museums

There may be changes in keeping with government guidelines. Please click on the links below for updated information.



Bin collections and household waste recycling centres

Normal service has resumed.

Please check our web page for further details.


Burial and Cremation services

There have been some changes made to burial and cremation services following the announcement of a second national lockdown to curb the spread of Coronavirus.

  • We have suspended the scattering of cremated ashes and burial of ashes. This does not apply to any existing bookings, which are still able to take place. This change will be reviewed once this lockdown period is over.
  • You can now only book single slots for cremations and will not be able to book extended double slots.
  • Memorial services (without a cremation slot) will no longer be allowed. This is to ensure that a maximum number of cremation slots are available. This amendment will be reviewed once this lockdown period is over. 

Care homes

Guidance on visiting residents in a care home and other settings click here.

Children’s centres

All children's centres are open - please check our website here for contact details.

Coroner's Service
Customer Access Point

The Customer Access Point in Wakefield One is closed. You can do most transactions can be done online through My Account or by telephone.

  • Licensing – 01924 302932
  • Revenues & Benefits - 0345 8 504 504
  • Other Council Services - 0345 8 506 506
Help with money, housing and jobs during coronavirus

We appreciate that the coronavirus outbreak is a challenging time for everyone. We know that it’s having a significant impact on people financially and is affecting many individuals, businesses and the local and national economy.

We’re here to support our residents and businesses as much as we can, and we encourage you to contact us if you’re struggling to pay your bills.

Find out more here.
NHS information in other languages

Doctors of the World in conjunction with the Red Cross, Migrant Help and Clear Voice have translated NHS COVID 19 information in many languages including Polish and Urdu.

See it here
Schools

For more information on back to school, school transport, and staying safe visit here.

Licensing

The Licensing Department is open for business by phone, email or in-person by appointment only. Please see details on our Licensing web page.

Direction made under The Health Protection (Coronavirus, Restrictions) (No.3) (England) Regulations 2020 (no.2020/750), regulation 5(1)

Revenues and Benefits

Payments for revenues and benefits can also be made at the Post Office or at any Paypoint across the district. Customers wishing to post their requested documents can do so by using the external mailbox at County Hall, Bond Street, Wakefield WF1 2QW.

Council Tax

We have had to make changes to the way we work in response to the impact of the coronavirus outbreak which are detailed on our Council Tax during the coronavirus pandemic page.

Elections

The elections team is operating an email service – you can contact them at elections@wakefield.gov.uk  

https://www.wakefield.gov.uk/elections

Land Charges

You can contact the service by calling 01924 305260 or email landcharges@wakefield.gov.uk

Step-Up

Step-up is offering a telephone service for customers. Existing customers will continue to receive the support they have been promised where this doesn’t involve group programmes.

New customers should call 01924 303334 where they will be referred to an adviser who will then work with them on a regular basis by telephone. Please visit our Step Up page for more information.

Support for Business in Wakefield

We recognise our local businesses are facing a challenging and uncertain time as we all consider the effects of the coronavirus outbreak.

We are extremely proud of our local economy and value all the businesses that make Wakefield the unique, vibrant place it is.

See our business page for how we are supporting businesses.

Taking care of Business – supporting Unpaid Carers.

Since the outbreak of the Covid19 pandemic, more and more of people than ever are providing care unpaid for their elderly, sick or disabled family or friends.

Previously it was estimated that 1 in 7 staff were juggling work and unpaid care. New research by Carers UK suggest that nationally a further 4.5 million people have become carers since the outbreak began, therefore numbers of working carers will now be significantly higher.

As employers begin to safely reopen workplaces to staff, it is more important than ever that they know how to support unpaid carers to balance work alongside crucial caring responsibilities.

Wakefield Council have produced access to free information and resources to help employers to support working carers in the workplace. http://www.wakefield.gov.uk/health-care-and-advice/public-health/caring

The Migrant Information Hub

The Migrant Information Hub aims to offer useful information and resources to help migrants, and those supporting them, to stay safe, connected and informed, and to reduce the harmful impacts of coronavirus on our region and on people’s lives.

More information can be found here
Wakefield 0-19 Service (Health visiting, School nursing, FNP and 5-19 immunisations)

The 0-19 Service (Health Visiting, School Nursing, FNP and 5-19  Immunisations) have revised their service offer in line with government recommendations for  COVID-19. 

Please download a poster here for details of the temporary changes.

Wakefield and district Carers Current Service Offer

Are you a Carer? Sometimes it's difficult for people to recognise themselves as a carer. But if you give support to a family member, a partner or friend who has an illness, disability, learning disability, is frail/elderly, has a mental health condition, or problems with alcohol and substances then you are providing unpaid care.

Wakefield & District Carers Service is still very much open for business, but like all services just now, they're working differently. The service is offering remote information, advice and support for unpaid carers by telephone and are offering some virtual groups. The service is still here to support unpaid carers at this difficult time.

Wakefield & District Carers Service can offer the following:

  • Someone to listen, and help you make decisions and choices
  • Advice and information about services/support available for you and/or the person you care for
  • Benefits guidance and support
  • Support at meetings that are relevant to your caring role
  • Support with thinking about the future and contingency planning
  • Support when you are caring for someone at home, or when the person you care for is in hospital or a care home
  • Advise you about our carer support groups (we have a group for working carers too!)
  • Inform you about the benefits of registering as a carer with your GP
  • My Time Grant to support carers to take a break, help fund a hobby or even a treat
  • Quarterly newsletters to keep you up to date with things that are relevant to you as a carer.

    Please contact us if you feel that you need our support: Telephone: 01924 305544 Website: www.carerswakefield.org.uk

    We have free digital resources for carers in Wakefield – follow this link for information: http://www.wakefield.gov.uk/health-care-and-advice/digital-resource-for-carers

Wakefield Register Office (Birth, Marriage and death)

Registrars services remain open for appointment only to register a birth or give notice of a marriage or civil partnership. Death registration appointments will continue via telephone. Wedding and civil partnership ceremonies are not permitted during the national lockdown. 


See the latest official information and advice from the government

Find out more

Find out how to protect yourself or check if you need medical help on the NHS website

Find out more


Contact us

Customer Services

Wakefield Council
Wakefield One
PO Box 700
Wakefield
WF1 2EB

0345 8 506 506