Wakefield Council services affected by coronavirus

We're working with partners across the district including the NHS, Public Health England and other public sector organisations, to support the national effort to deal with COVID-19.

Here you will find information on the latest government help and NHS advice as well as information on any changes to council venues or services, and the support we can offer you. 

Please note this is a rapidly changing situation so please check regularly for updates. Thank you. 

Adult Education

Adult Education in Wakefield has returned to traditional, face-to-face, classroom learning in council centres. Provision also offers a range of different learning methods to choose from including blended learning, distance learning and online learning dependent on your requirements and current skill level.

Find out more: https://www.wakefield.gov.uk/jobs-and-learning/adult-education

Contact the team:

Allotments, Castles, Leisure venues, Libraries, Markets, Museums

There may be changes in keeping with government guidelines. Please click on the links below for updated information.



Bin collections and household waste recycling centres

Bin collections will continue as normal. Household Waste Recycling Centres will remain open for essential waste.

Please check our web page for further details.



Burial and Cremation services

Funerals

From Monday 19th July 2021 we will increase the seating capacity to the limits detailed below

  • Pontefract Crematorium. 90 seats – 75 in main chapel; 15 on balcony. Due to limited ventilation in the waiting room this will remain closed.
  • Wakefield Crematorium. 87 seats – 80 in main chapel; 7 in the waiting room.

We will limit capacity within both Crematoria buildings to seating only, with no standing in the chapels, waiting areas or foyer, so the above numbers are the maximum number of people we will allow into the respective buildings for a service. We will still allow people to gather outside and continue to put the outside speakers on but would be grateful if you could advise your families of the specific seating capacity. Chairs will be interlocked as before the pandemic and we would request they are not moved during a service.

With rising levels of infection, the following risk control measures will remain in place to ensure the safety of both mourners and staff:

  • Windows will remain open where possible in the Chapels to ensure sufficient ventilation.
  • The entrance and Chapel doors will remain open to allow additional ventilation. We are introducing this because it has been shown that the most effective way to minimise the risk of COVID-19 transmission in an indoor setting is to open as many windows and doors as possible.
  • Whilst not mandatory, from Monday 19th July we would strongly advise and request all attendees continue to wear a face covering whilst inside the buildings. We would also request all Funeral Directors and Celebrants continue to wear a face covering.
  • We will continue to provide sanitising stations as mourners enter the buildings, and would encourage all attendees to use them.
  • We will amend our cleaning regime between services to reflect the additional seating; but please note we will only have a limited ten minute period between services to sanitise and would be grateful if you could ensure services remain on time and do not overrun.
  • We will remove the barrier around the catafalque.
  • No hymn books will be available for use.
  • To ensure the ongoing safety of staff, the front offices at both Crematoria will remain closed for access and we would request that nobody other than staff enter these rooms. Staff will be available for Funeral Directors to confirm their service arrangements prior to the service commencing and for the collection of cremated remains but we would ask that people do not directly enter these offices.
  • Please advise your families that they must still notify us if they know of anyone attending who has either tested positive for COVID-19 or who has been asked to self- isolate so that we can put in place appropriate arrangements.

From Monday 19th July we no longer need to collect contact details for track and trace.

The Chapel of Remembrance at each Crematorium has re-opened, with a restriction of one group bubble in the building at any one time. The Chapel will be cleaned on a regular basis.


Care homes
  • Guidance on visiting residents in a care home and other settings click here.

Children’s centres

  • Children's centres are re-opening in a phased manner- please check our website here for contact details.

Coroner's Service
Customer Access Point

The Customer Access Point in Wakefield One is now open. You can do most transactions online through My Account or by telephone.

Help with money, housing and jobs during coronavirus

We appreciate that this is a challenging time for everyone. We know that it's having a significant impact on people financially and is affecting many individuals, businesses and the local and national economy.

We're here to support our residents and businesses as much as we can, and we encourage you to contact us if you're struggling to pay your bills.

Find out more here.

NHS information in other languages

Doctors of the World in conjunction with the Red Cross, Migrant Help and Clear Voice have translated NHS COVID 19 information in many languages including Polish and Urdu.

See it here

Schools

Schools are now re-open for all pupils, with twice-weekly testing in place at secondary schools and colleges to lower the risk of COVID-19 transmission. Find out more: https://www.gov.uk/coronavirus/education-and-childcare

Licensing

The Licensing Department is open for business by phone or by email

Please see details on our Licensing web page. 

Direction made under The Health Protection (Coronavirus, Restrictions) (No.3) (England) Regulations 2020 (no.2020/750), regulation 5(1)


Revenues and Benefits

Payments for revenues and benefits can also be made at the Post Office or at any Paypoint across the district. Customers wishing to post their requested documents can do so by using the external mailbox at County Hall, Bond Street, Wakefield WF1 2QW. 

Council Tax

We have had to make changes to the way we work in response to the impact of the coronavirus outbreak which are detailed on our Council Tax during the coronavirus pandemic page. 

Elections

The elections team is operating an email service – you can contact them at elections@wakefield.gov.uk

Land Charges

You can contact the service by calling 01924 305260 or email landcharges@wakefield.gov.uk

Step-Up

Step-up is offering a telephone service for customers. Existing customers will continue to receive the support they have been promised where this doesn't involve group programmes.

New customers should call 01924 303334 where they will be referred to an adviser who will then work with them on a regular basis by telephone. Please visit our Step Up page for more information.

Support for Business in Wakefield

We recognise our local businesses are facing a challenging and uncertain time as we all consider the effects of the coronavirus outbreak.

We are extremely proud of our local economy and value all the businesses that make Wakefield the unique, vibrant place it is.

See our business page for how we are supporting businesses.

Taking care of Business – supporting Unpaid Carers.

We recognise our local businesses are facing a challenging and uncertain time as we all consider the effects of the coronavirus outbreak.

We are extremely proud of our local economy and value all the businesses that make Wakefield the unique, vibrant place it is.

See our business page for how we are supporting businesses.

Taking care of Business – supporting Unpaid Carers.

Since the outbreak of the COVID-19 pandemic, more people than ever are providing care unpaid for their elderly, sick or disabled family or friends.

Previously it was estimated that 1 in 7 staff were juggling work and unpaid care. New research by Carers UK suggest that nationally a further 4.5 million people have become carers since the outbreak began, therefore numbers of working carers will now be significantly higher.

As employers begin to safely reopen workplaces to staff, it is more important than ever that they know how to support unpaid carers to balance work alongside crucial caring responsibilities.

Wakefield Council have produced access to free information and resources to help employers to support working carers in the workplace. http://www.wakefield.gov.uk/health-care-and-advice/public-health/caring




The Migrant Information Hub has been created to support people with different migrant backgrounds to stay safe, connected and informed during COVID-19 times and to help reduce the harmful impacts of Coronavirus on Yorkshire and Humber and on people's lives.

Find out more: https://migrantinfohub.org.uk/

Wakefield and district Carers Current Service Offer

Are you a Carer? Sometimes it's difficult for people to recognise themselves as a carer. But if you give support to a family member, a partner or friend who has an illness, disability, learning disability, is frail/elderly, has a mental health condition, or problems with alcohol and substances then you are providing unpaid care.

Wakefield & District Carers Service is still very much open for business, but like all services just now, they're working differently. The service is offering remote information, advice and support for unpaid carers by telephone and are offering some virtual groups. The service is still here to support unpaid carers at this difficult time.

Wakefield & District Carers Service can offer the following:

  • Someone to listen, and help you make decisions and choices
  • Advice and information about services/support available for you and/or the person you care for
  • Benefits guidance and support
  • Support at meetings that are relevant to your caring role
  • Support with thinking about the future and contingency planning
  • Support when you are caring for someone at home, or when the person you care for is in hospital or a care home
  • Advise you about our carer support groups (we have a group for working carers too!)
  • Inform you about the benefits of registering as a carer with your GP
  • My Time Grant to support carers to take a break, help fund a hobby or even a treat
  • Quarterly newsletters to keep you up to date with things that are relevant to you as a carer. 

    Please contact us if you feel that you need our support: Telephone: 01924 305544 Website: www.carerswakefield.org.uk

    We have free digital resources for carers in Wakefield – follow this link for information: http://www.wakefield.gov.uk/health-care-and-advice/digital-resource-for-carers

Wakefield Register Office (Birth, Marriage and death)

Registrars' services remain open for appointment only to register a birth or give notice of a marriage or civil partnership. Death registration appointments will continue via telephone.

Up to 30 people can attend weddings, receptions and wakes as long as the venue can comply with social distancing. This limit also applies to other types of significant life events, including bar mitzvahs and christenings.


See the latest official information and advice from the government

Find out more

Find out how to protect yourself or check if you need medical help on the NHS website

Find out more


Contact us

Customer Services

Wakefield Council
Wakefield One
PO Box 700
Wakefield
WF1 2EB

0345 8 506 506