Temporary closure of some customer service areas

23/03/2020, PR9348

Customer service areas in Wakefield One and County Hall will be closed from 6pm tomorrow, as Wakefield Council prioritises resources in response to the coronavirus outbreak.

Wakefield One

​The customer service areas in Wakefield One and Wakefield County Hall will be closed from 6pm on Tuesday 24 March but the Council can still be contacted in a variety of ways.

Andrew Balchin
Andrew Balchin

Wakefield Council's Acting Chief Executive, Andrew Balchin, said: "We are prioritising our resources where they are needed the most to enable us to continue providing you with the support you need. That is why we have had to make the difficult decision to close customer service points in our buildings.

"We understand that this will have an impact on those that use these facilities, but would like to reassure residents that you will be able to access the same support, but just in a different way.

“The staff are being redirected to help support our other customer services functions so you can also still contact the Council by calling 0345 8 506 506, and we can continue to support you.”

Customers can still contact the Council in the following ways:

Customer Access Point

Those wishing to make a payment at the cash kiosk can do so online: www.wakefield.gov.uk/about-the-council/budget-and-spending/how-to-pay-council-bills

Licensing

Customers can contact Licensing by calling 01924 302932 or by emailing licensingoffice@wakefield.gov.uk To make a Licensing payment, please call 01924 302932.

Revenues and Benefits

Customers needing to contact the revenues and benefits service can do so by calling 0345 8 504 504 (local rate) or emailing benefitsservice@wakefield.gov.uk

Payments for revenues and benefits can also be made at the Post Office or at any Paypoint across the district.

Customers wishing to post their requested documents can do so by using the external mailbox at County Hall.

School Services

Forms for school admissions, school appeals, home appeals, home to school transport and free school meals are available from Wakefield Town Hall or on the Council's website. 

School Admissions                          

Can be contacted on 01924 306052 or email admissions@wakefield.gov.uk

Home to School Transport 

Please call 01924 305675 or email HST@wakefield.gov.uk

Free School Meals                          

The service can be contacted on 01924 305061 or email HST@wakefield.gov.uk

Elections

Customers can email elections@wakefield.gov.uk

Land Charges

The Local Land Charges team can be contacted on 01924 305260 or email landcharges@wakefield.gov.uk

Wakefield Town Hall

The building will remain open. The Registrars service is open from 9am to 4:30pm.

Customer Services

Any customer who is struggling to get through to any of these services or who would like general information can call the customer services team on 0345 8 506 506 – charged at local rate.

Andrew Balchin added: "We are reacting to an unprecedented situation and will continue to follow the latest Government guidance. We will re-open the customer service points as soon as we are able to do so."

The latest advice is available on the NHS website at www.nhs.uk/conditions/coronavirus-covid-19

ENDS