Wakefield Council’s Adult and Community Education Service receives international quality standard

27/07/2020, PR-9488

​Wakefield Council's Adult and Community Education Service (ACES) has been accredited to the matrix Standard, demonstrating the high quality information and advice learners are given to support the learning opportunities it provides to residents across the district.

The matrix Standard is the international quality standard for organisations that deliver information, advice and/or guidance (IAG), either as their sole purpose or as part of their service offering.

ACES provides learning opportunities across a broad range of communities in order to make learning accessible to all. Learning includes both accredited and non-accredited courses - including childcare, health and social care, English, maths, ICT, hairdressing and beauty and nails - and covers a wide range of ability levels and ages. 

Cllr Darren Byford
Cllr Darren Byford

​Cllr Darren Byford, Wakefield Council's Cabinet Member for Economic Growth and Regeneration, said: "We are incredibly proud of the opportunities to learn and improve skills that we offer to our residents across the district and it is wonderful for the team to receive this recognition for best practice.

"Even during the coronavirus pandemic, the team have adapted to make sure that people who were already taking courses or those who wanted to take up a course could do so.

"If you've been thinking about learning new skills or want to take a qualification to change career or move up the ladder with your current employer, please take a look at how we can help."

During the coronavirus outbreak, the ACES team have worked incredibly hard to maintain high levels of learner engagement and have delivered a large number of Level 2 course programmes online.

Other courses are now also currently being delivered via distance learning, including post, telephone, Facebook, YouTube, WebEx, Zoom and other platforms.

As a result, 65 priority courses with 558 learners are being supported via distance learning and 78% of learners have remained on programme and engaged in their learning from home.

There are currently 27 Level 2 online distance learning courses available, including the latest training in Prevention and Control of Infection for all settings. Online learning continues to grow, with a total of 235 learners this academic year, 111 of whom started since the lockdown. Some 61% of courses originally delivered as traditional classroom sessions will be converted to a blended delivery model from September 2020. 

If people are unable attend a class on a regular day and time every week, the new model of delivery means there will be an opportunity to do the course at a suitable time, with regular contact with one of our tutors.

Roger Chapman, Head of the matrix Service for The Growth Company, said: "This is a fantastic achievement for Wakefield Council and I would like to congratulate the team on their success. We believe that at the heart of high-quality advice and support services are strong leadership, excellent service and a focus on continuous improvement, all underpinned by effective use of the resources available.  The matrix Standard is designed to benchmark organisations against best practice in these areas. With their accreditation success, Wakefield Council is working to provide the best possible support to their clients."

For more information about the matrix Standard please visit www.matrixStandard.com.

For more information about the Council's Adult and Community Education Service and the courses available, visit www.wakefield.gov.uk/adulteducation or call 01924 303302 or contact manygates@wakefield.gov.uk