Support for most vulnerable continues during coronavirus outbreak

25/03/2020, PR-9357

​Wakefield Council’s Housing Needs Service will be dealing with enquiries in a different way to ensure the safety of staff and residents during the coronavirus outbreak.

A full service will still be provided but, in line with Government guidance, initial contact will be made via intercom to determine if face to face support is required.

Emergencies and urgent situations will still be dealt with in person.

However, the Council would urge people with general enquires not to visit the reception at Queen’s House and instead, contact the service via telephone or email – staff will be able to call residents back if required.

Andrew Balchin, Wakefield Council’s Acting Chief Executive, said: “Supporting our most vulnerable residents remains a top priority for the Council during the coronavirus outbreak.

“I would like to reassure residents that a full service will still be provided by our Housing Needs team, it is just a new way of working to help us reduce face to face contact, as advised by the Government.

“Please, only arrive in person if your situation is urgent and you are not able to contact the service by telephone or email.”

Those worried about becoming homeless, or are homeless, are urged to contact the Housing Needs Service by telephone on 01924 304360 or 01924 304362 or email us on

The service can be contacted by telephone Monday to Wednesday 8.30am - 5pm, Thursday 10am – 5pm and Friday 8.30am – 4pm.

For urgent assistance outside of these office hours please contact the Council on 0345 8 506 506.

The Council has provided information and guidance on its dedicated coronavirus information web page at

Wakefield city centre