Terms and Conditions


All Wakefield Council websites and material relating to Wakefield Council information, products and services (or to third party information, products and services), are provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

We do not warrant that the functions contained in the material contained in our sites will be uninterrupted or error free, that defects will be corrected, or that our sites or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use Wakefield Council websites.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Cookie policy - visitors to our website

When someone visits this website we collect information and details of visitor behaviour patterns. We use cookies only to help improve our website, we do not use them to store personal information about you. Cookies show us which pages you have visited, which tells us what information is most useful and important to you. This insight means that we can then develop our website to suit your needs.

Privacy Statement

We collect no personal information about you when you visit this web site unless you choose to provide this information to us.

Wakefield Council is the sole owner of the information collected on this site. Only authorised employees of the Council will have access to this information. We will not sell, share or rent this information to any other person, or persons or organisation unless permitted to do so by law. Information will be held in accordance with the Data Protection Act 1998.

We use information from the registration of births and deaths and other health data, including hospital activity data, routinely to further understand the health and care needs of the area.

The Council Advertising Network is responsible for delivering advertising on this website. Their privacy policy includes cookie information and details on how to opt out.


MyAccount is your online customer account. If you register, your information will be used to deliver the service you have requested and for planning purposes to improve how these services are delivered to you in the future.

We will contact you to update you on your service requests.

Data Protection

We are committed to protecting your privacy online. We will treat any personal information in accordance with the provisions of the Data Protection Act of 1998.

We collect no personal information about you when you visit this web site unless you choose to provide this information to us. There are a number of forms on the site, which either request feedback about a particular subject or a questionnaire that forms part of a consultation document. In most cases, you are not required to provide us with any personal details. If we do require personal information, the reasons for this will be stated on the form.

Data Protection - Fair Processing Statement

How we use your information

We are committed to abiding by the Data Protection Act, as well as peoples' rights to confidentiality and respect for privacy.

We treat your private information with respect. It is kept secure and only those staff who are entitled to see it, have access to it.

We will do our best to keep information about you accurate and up to date.

When we no longer have a need to keep information about you, we will dispose of it in a secure manner.

In particular, we will use information about you on the following basis:

For all law enforcement, regulation and licensing, criminal prosecutions and court proceedings, we will use all information held by us in order to undertake those functions efficiently and effectively.

For all uses of information relating to situations where you owe money to the Council, or where we are paying you money, or you are claiming grants, housing or council tax benefits, your personal information (other than just your name, address, dates of occupancy) will be kept secure and used only for that range of purposes.

By doing that we are able to:

  • Provide you with a better level of service, ensuring that our information about you is accurate and up to date.
  • Ensure that public (taxpayers') money is spent wisely and efficiently.
  • Avoid people being paid money to which they are not entitled.
  • Avoid having to ask people to pay money back when it has been paid to them incorrectly.
  • Reduce fraud and crime generally.

For other functions of the Council (see below) we will seek to ensure that your name, address, date of occupancy etc., is used intelligently, in order that we treat you as our customer and minimise inefficiency.
It is important to us that we properly coordinate what we do for you. As a result, when you tell us that you are moving address or changing your name, we will try and make it as easy as we can for you. We will try and keep all of our records up to date with your name and address details.


  • Environmental Health
  • Enforcement
  • Neighbourhood Action
  • Cleansing
  • Waste Services
  • Grounds Maintenance
  • Highways
  • Leisure
  • Planning
  • Social Care
  • Education

We will not pass any of your information to any other organisation unless either you ask us to do it, or such as is in accordance with the law.

Links to other websites

This document does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.


In line with UK Government guidelines this site is being developed to comply with the Web Accessibility Initiative 'double-A' standard.

Copyright Statement

All images on this website are Copyright © Wakefield Council unless otherwise stated.

All Rights Reserved.

Content from this website may not be reproduced in any way without written permission from Wakefield Council. 

Contact us

Customer Services

Wakefield Council
Wakefield One
PO Box 700

0345 8 506 506