Call, email or visit us


Important Information


Secure Email System

We take our obligation to protect our customer’s information seriously at all times. As email is rapidly becoming the preferred method of communication, you can now send confidential information to us by email. The system we use is a web-based product called Cryptshare. 


  • General Council enquiries - 0345 8 506 506
    You can call our Customer Service Centre 24 hours a day, 7 days a week
  • Council Tax and Benefits - 0345 8 504 504
    For general enquiries about council tax and benefits during office hours
  • Social Care Direct - 0345 8 503 503
    For enquiries about health and social care issues, 24 hours a day, 7 days a week
  • Difficulty with hearing - Typetalk calls welcome
    From a textphone dial: 18001 0345 8 503 503
    From a telephone dial: 18002 0345 8 503 503

or refer to our A-Z of key council contact numbers

Visit us

We're in Wakefield One, on Burton Street, Wakefield, WF1 2EB, behind the County Hall, open Monday to Friday: 8.30am - 5pm

  • If your sat nav shows WF1 2EB as an out-of-town location try WF1 2DA instead
  • The nearest car park is at Merchant Gate