Before you start
Your bin collection may have been missed because of the following reasons:
- Your bin was put out too late. You need to put your bin out before 7am on your collection day. If you put it out later, you may miss the collection.
- If the bins for the rest of your street haven't been collected, the collection may be running late. Please wait until the end of the day to report a missed collection
- If your bins have been missed several times, the collection team may not have seen them. If this has happened, please contact customer services on 0345 8 506 506 so we can check where you normally leave your rubbish for collection.
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a household waste and recycling collection calendar call our contact centre and
they will send one to you.