Redress Scheme for private management and letting agents
All private letting and management agents need to be registered with an approved redress scheme.
The purpose of these schemes - known as Ombudsman Schemes - is to deal with complaints made by tenants or landlords about agents.
If we find out that a management or letting agent has not signed up to one these schemes, we can take action. They can be fined up to £5,000 for not being part of a redress scheme.
There are three Government-approved schemes that a managing or letting agency should join. These are run by:
If you are a managing or letting agent and you need any help or if you are a tenant or a property owner and you wish to know if your managing or letting agent is registered please contact us on 01924 306665 or at