Redress schemes

Redress Scheme for private management and letting agents

All private letting and management agents need to be registered with an approved redress scheme.

The purpose of these schemes - known as Ombudsman Schemes - is to deal with complaints made by tenants or landlords about agents.

If we find out that a management or letting agent has not signed up to one these schemes, we can take action. They can be fined up to £5,000 for not being part of a redress scheme.

There are three Government-approved schemes that a managing or letting agency should join. These are run by:

If you are a managing or letting agent and you need any help or if you are a tenant or a property owner and you wish to know if your managing or letting agent is registered please contact us on 01924 306665 or at PrivateSector@wakefield.gov.uk

Contact us

Private Sector Housing

Strategic Housing
Wakefield One
PO Box 700
Burton Street
Wakefield
WF1 2EB

01924 306665