Housing for Vulnerable Adults

The Vulnerable Adults Service (formerly known as the Open Door Project) is a Council initiative for people who are homeless or in housing need. In recognition of the services provided by the project, the Government awarded the Council Regional Homelessness Champions Status in 2006/07 and appointed it as a Regional Centre of Excellence for Youth Homelessness in 2007/09.

We aim to provide:

  • advice, assistance and support to prevent homelessness
  • temporary/emergency accommodation to those who we have a statutory duty to house
  • a safe temporary living environment with access to resettlement support
  • support to people to enable them to live independently in their own, permanent accommodation

Opening hours

​Monday - Wednesday​8.30am - 5pm
​Thursday​10am - 5pm
​Friday​8.30am - 4.30pm

Please note that the homeless unit closes one hour earlier for visitors than the above times.

If you are homeless and in need of assistance outside of the times above, an out of hours service for emergencies is provided by Social Care Direct on 0845 8 503 503 or by visiting a police station.

Contact us

Vulnerable Adults Service

Queens House
Queens Street

01924 304362 / 304360