Housing for Vulnerable Adults

The Housing Needs Service (formerly known as the Vulnerable Adults Service or Open Door Project) is a Council service for people who are homeless, threatened with homelessness or in housing need.

We aim to provide:

  • advice, assistance and support to prevent homelessness
  • temporary/emergency accommodation to those who we have a statutory duty to house
  • a safe temporary living environment with access to resettlement support
  • support to people to enable them to live independently in their own, permanent accommodation

To help you in your search for a home please download the housing factsheets covering:

If you require supported accommodation or support to help you keep your existing accommodation you may be referred into a Housing Related Support Pathway.

For further information on the pathways and the providers please download the Pathway and Eligibility Information.

Should you wish to be considered for a referral into one or more of the pathways please contact one of the chosen pathway provider or the Single Point of Access at the Housing Needs Service.

Opening hours

​Queens House ​
​Monday - Wednesday​9am - 4pm
​Thursday​10am - 4pm
​Friday​9am - 4pm
Phone lines ​- 01924 304 360, 304 362
​Monday - Wednesday​8.30am - 5pm
​Thursday​10am - 5pm
​Friday​8.30am - 4.30pm

If you are homeless and need help outside of the times above, an out of hours service for emergencies is provided by Social Care Direct on 0845 8 503 503 or by visiting a police station.

Please see: Public Authorities – Duty to Refer

Contact us

Housing Needs Service

Queens House
Queens Street
Wakefield
WF1 1JR

01924 304362 / 304360 Homeless enquiries - 01924 304359 Single Point of Access