Housing for Vulnerable Adults

The Housing Needs Service (formerly known as the Vulnerable Adults Service or Open Door Project)is a Council initiative for people who are homeless or in housing need. In recognition of the services provided by the project, the Government awarded the Council Regional Homelessness Champions Status in 2006/07 and appointed it as a Regional Centre of Excellence for Youth Homelessness in 2007/09.

We aim to provide:

  • advice, assistance and support to prevent homelessness
  • temporary/emergency accommodation to those who we have a statutory duty to house
  • a safe temporary living environment with access to resettlement support
  • support to people to enable them to live independently in their own, permanent accommodation

Opening hours

​Queens House ​
​Monday - Wednesday​9am - 4pm
​Thursday​10am - 4pm
​Friday​9am - 4pm
Phone lines ​- 01924 304 360, 304 362
​Monday - Wednesday​8.30am - 5pm
​Thursday​10am - 5pm
​Friday​8.30am - 4.30pm


If you are homeless and need help outside of the times above, an out of hours service for emergencies is provided by Social Care Direct on 0845 8 503 503 or by visiting a police station.

Contact us

Housing Needs Service

Queens House
Queens Street

01924 304362 / 304360