Discretionary Housing Payment (DHP)

If you get Housing Benefit or the housing cost element of Universal Credit but the amount does not meet all of your housing costs, you may be entitled to extra financial help.

We have a limited fund of money which we can spend each year to help people who need extra help with these housing costs. This extra help is called Discretionary Housing Payment (DHP).

A discretionary housing payment can cover housing costs including:

Your Rent

We assess your income and expenditure to find out if you're spending more than you have coming in. You need to give us full details so we can make an assessment. Only if you have more money going out than coming in, will we consider you for DHP.

Evidence of income will be taken from the current Housing Benefit or Universal Credit claim.

Essential expenditure will be items such as food and utilities and items associated with disability such as taxis and personal care.

If you have an unreasonable amount of expenses, we will limit the levels used in assessment, according to DWP guidance.

At first you will need to reduce the amount you spend

If there are non-dependents living in the household we will expect them to contribute financially.

If the applicant and/or their partner have savings or capital we will expect them to use this as income and a DHP will not be paid.

When making a decision we will take into consideration all the particular circumstances of the application.

How to apply

For an application to be considered you must fully complete the form, including the section on expenditure. You might need to give us evidence to support your application, such as proof of expenditure, debts, rent arrears and any health issues. Please do not send any original or valuable documents through the post.

Apply now

To apply please complete the application form or download and print the form which can be completed and returned by post

Removal costs

If you get Housing Benefit or the housing cost element of Universal Credit and have secured the tenancy of a property that has rent that you know you will now be able to afford, but need help with removal costs, then you may qualify for assistance under the Discretionary Housing Payment scheme.

Please be aware that we cannot reimburse you if you have already moved home and have paid for the van hire/removal cost yourself.

How to apply

Apply now

You should make an application as soon as possible and complete the application form or download and print the form which can be completed and returned by post

Additionally you must provide us with three quotes from van hire or removal companies and if you qualify for assistance then we will pay the van hire or removal company directly.

Rent in advance

If you get Housing Benefit or the housing cost element of Universal Credit and have found a property that has rent that you know you will now be able to afford, but you need help with rent in advance, then you may qualify for assistance under the Discretionary Housing Payment scheme.

Please note that you must have found a property to rent and the landlord or agent has agreed that you can rent it.

You will need to provide us with a letter from the new landlord detailing the address of the property and the amount of rent due and the amount of rent in advance.

How to apply

To apply for rent in advance:

Apply now

A member of the team will call you, usually within 1 working day.

Or call 0345 8 506 506

Our office is open Monday to Friday 8.30am to 5pm Monday to Friday. Outside these hours you can leave a message with our contact centre who will take all your details and pass them onto us.