Report a missed bin collection
Before you start
Please do not report a missed bin before 5pm. Our crews work until 5pm and they may not have been to your street yet.
Your bin collection may have been missed because of the following reasons:
Did you put the right bin out on the right day?
Check your bin day using 'Where I Live'
Did you put your bin out before 7am?
If you put it out later, you may have missed your collection.
Have all the other bins in your street been collected?
If the bins for the rest of your street haven't been collected, the collection may be running late. Please wait until the end of the day to report a missed collection
If you have answered 'yes' to all these questions, please fill out the missed bin form.
Start now >>
We have CCTV on our bin lorries and check the footage against any reports of a missed bin.
If your rubbish has been missed several times, the collection team may not have seen your rubbish.
If this has happened, please contact customer services on 0345 8 506 506 so we can check where you normally leave your rubbish for collection.