Report a missed bin collection

We’re working hard to keep our waste services going. We are prioritising our general waste and recycling collections during the outbreak, but COVID-19 is causing disruption to some of our services: 

  • Garden waste and bulky waste collections will be suspended until further notice. 
  • All Renewi Household Waste Recycling Centres will close until further notice. 

Get an email alert the day before your bin is due to be collected

​Before you start

Please do not report a missed bin before 5pm. Our crews work until 5pm and they may not have been to your street yet.

Your bin collection may have been missed because of the following reasons:

  • Did you put the right bin out on the right day?
    Check your bin day using 'Where I Live'

  • Did you put your bin out before 7am?
    If you put it out later, you may have missed your collection.

  • Have all the other bins in your street been collected?
    If the bins for the rest of your street haven't been collected, the collection may be running late. Please wait until the end of the day to report a missed collection

If you have answered 'yes' to all these questions, please fill out the missed bin form.

Start now >>

We have CCTV on our bin lorries and check the footage against any reports of a missed bin.

Other information

If your rubbish has been missed several times, the collection team may not have seen your rubbish.

If this has happened, please contact customer services on 0345 8 506 506 so we can check where you normally leave your rubbish for collection.