Supporting Business

​We are working hard to support businesses to work safely, providing a safe environment for staff and customers. 

This webpage is updated regularly with relevant guidance. You should always check for the latest updates that may affect your business. 

Important: New Government regulations 

On 22 September, the Government announced new national restrictions, in response to the rising number of Covid-19 cases and the critical need to reduce the spread of the virus. 

It is crucial that we all respond to this situation and take any necessary action to continue supporting the national effort to tackle the pandemic.

These new measures will come into force over the next few days and apply to everyone in this district. 

A guidance letter with more information about the new regulations is available here

Letter to licensees

In summary: 

The national restrictions include:

Office workers 

Office workers who are able to work from home should do so and the requirement for customers to wear face coverings will be extended to all users of taxis and private hire vehicles.

Hospitality, retail, leisure and tourism 

  • pubs, bars and restaurants must operate table-service only, except for takeaways 
  • hospitality venues must close at 10pm (which means closing, not last orders). The same will apply to takeaways, although deliveries can continue
  • the requirement to wear face coverings will be extended to include retail staff and staff and customers in indoor hospitality, except when seated at a table to eat or drink
  • covid-secure guidelines will become legal obligations in retail, leisure, tourism and other sectors. 

Weddings and funerals

A maximum of 15 people may attend weddings, while 30 may attend funerals. 

Business conferences, exhibitions and large sporting events 

These will not be reopened from 1 October.

For more information visit 

Download a guidance letter sent to businesses within the district 

Stick with six

New guidelines mean that social gatherings of more than six people are illegal, either indoors or outdoors. 

This limit does not apply to meetings of a single household group or support bubble which is more than six people. Venues following COVID-19 secure guidelines can host more than six people in total, but no one should visit or socialise in a group of greater than six, unless they are from the same household or support bubble.

The Government's ban will affect larger groups meeting anywhere socially indoors or outdoors, but will not apply to schools, workplaces or Covid-secure weddings, funerals and organised team sports. Covid-secure weddings and funerals can still have up to 30 people in attendance. A full list of exemptions from the rule can be found here:

To view the documents correctly please download and save to your computer / device.

If you would like to receive a copy of these packs please call Customer Services on 0345 8 506 506 and we will arrange for one to be posted out to your business.


The police and other enforcement officers will be able to issue penalties for those that don’t comply.

People in a group which refuses to disperse when told to by police could get a £200 penalty ticket, lowered to £100 if paid within 14 days. This doubles with every extra offence, rising to £3,200 for six or more offences. 

Businesses allowing the rules to be broken could face enforcement action under health and safety rules. Additionally, organisers of illegal gatherings in England can be fined £10,000.

It is unclear at present how much businesses could be fined for not complying with the new mandatory requirements around NHS Test and Trace.

Collecting customer and visitor data for NHS Test and Trace

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace.

It is now mandatory for certain businesses and venues to ask one member of every party who accesses their services to provide their contact details through NHS Test and Trace, alongside collecting contact details of staff and visitors. This has so far been voluntary. 

These businesses include settings where people meet socially including hospitality, close contact and leisure venues. You must have a system to ensure that you can collect contact information for your customers, visitors and staff in place. Any designated business (including local authority services) that is found not to be compliant with these regulations will be subject to financial penalties. As before, data will need to be held for 21 days and provided to NHS Test and Trace if requested.

Business must:

Keep a temporary record of customers and visitors for 21 days, in a way that is manageable for your business

Assist NHS Test and Trace with requests for that data if needed

This could help to contain clusters or outbreaks.

To find out more and to help you set up track and trace visit  

Track and trace app

The NHS COVID-19 app will be launched across England and Wales on 24 September, and government is urging businesses like pubs, restaurants, hairdressers and cinemas to ensure they have NHS QR code posters visible on entry so customers who have downloaded the app can use their smartphones to easily check-in. The full announcement can be found here: 

Social media assets: 

In England, Environmental Health and Trading Standards officers will monitor compliance with these regulations and help businesses who wish to trade in a different way to which they normally would, for example food businesses wishing to create a delivery service. If you would like to talk about how this applies to your business please contact us by email (including for non-food business queries) or on 0345 8 506 506 and ask to speak with someone from Environmental Health.

What do I need to do?

All businesses must put in place proper measures to help customers and staff feel safe and to make sure the risk of the virus being transmitted is kept to a minimum.

We know you'll have lots of questions and so we have produced a variety of guides with advice on what you need to do:

  • Retail business guide  – download
  • Hospitality business guide – download
  • Entertainment - download
  • Close contact services guide – download
  • Sport and Leisure guide - download
  • Indoor and outdoor play areas download
  • Events guidance download (for those who provide indoor and outdoor attractions and events)

Early outbreak management

This information provides key steps to quickly identify and contain any potential COVID-19 outbreak.

Consumer workplaces

Food and drink

Industrial workplaces

Recreation and Leisure

Face covering posters: 

Download a poster to display in your window: 

Here are some useful downloadable documents for your use:

Customer notice 

Risk assessment for marriages and civil partnerships

Fire Hazards

UK Government stay Covid 19 Secure

Advice for employers on social distancing during coronavirus can also be found on the government website.

If you would like help regarding a specific business in Wakefield on interpreting the guidelines and how you can best fit them into your workplace please email (including for non-food related businesses) or call us on 0345 8 506 506 and ask to speak with someone from Environmental Health.

Useful links

Apply for temporary outdoor space: 

We have introduced a free consent process – the covid-19 hospitality consent which allows businesses to apply for temporary outdoor space for customer seating.

This will temporarily replace the existing Pavement Café Licence and aims to make the process quick to enable businesses to trade safely and effectively. 

Find out more