Coronavirus information

​Important information about Coronavirus (COVID-19)

Following the Prime Minister’s announcement on Sunday (10 May) we are working very hard to make any necessary changes to ensure that we are able to safely follow the new guidance to modify lockdown. Please bear with us, we are trying to do this as quickly as possible but must do it safely to ensure we continue to support this new national effort to deal with the coronavirus. 

We will update the website and use our social media channels to communicate any changes to our services. 

This means that currently all the restrictions and changes that have been introduced, remain in place until we communicate differently. Your safety, and the safety of our staff, is our absolute priority as we begin to follow the Government’s plan to modify lockdown.

More information can be found here. 

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Use this menu to quickly navigate to a section on the page:


Key Messages for our residents

Stay alert. Control the virus. Save lives 

Social distancing for shops

The guidance on social distancing in the workplace has been updated to include information for shops running a pick-up or delivery service.

Amongst other guidance, it is advised that:
  • Shops should ensure that no orders are taken in person on the premises
  • Shops should only take orders online or by telephone and communicate this to customers by clear signage in store and online.
  • Where customers are collecting items, they should have staggered collection times
  • Where queuing is taking place, a queue management system should be in place to maintain a safe distance.
  • No goods or food should be physically handed over to the customer.

Click here to see the full guidance
Changes to Veterans UK services

Due to coronavirus precautions, all Veterans UK services are operating remotely, however all Armed Forces Pensions, War Pensions and Armed Forces Compensation Scheme regular payments will continue to be made as usual into a nominated account. Urgent welfare support for veterans is also being maintained.

Full details on the changes can be found here
Furloughed workers to receive full parental leave entitlement

Foughed workers planning to take paid parental or adoption leave will be entitled to pay based on their usual earnings rather than a furloughed pay rate, the government announced last Friday (24 April).

Read the announcement

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Council services affected by Coronavirus

We're working with partners across the district including the NHS, Public Health England and other public sector organisations, to plan our response and help reduce the spread of the coronavirus.

Here you'll find information on the latest Government help and NHS advice as well as information on any council venue closures or changes to services or support we can offer you. 

Please note this is a rapidly changing situation so please check regularly for updates. Thank you. 

Latest changes (Wednesday 12 May)

Under the latest Government advice issued at the weekend, people are now able to travel to outdoor spaces, including for exercise, sunbathing and picnicking.

From (Wednesday 13 May) the following areas will reopen with social distancing measures in place:
  • Car parks at all Council parks and country parks
  • City of Wakefield Golf Course
  • Sandal Castle and car park

The facilities at these sites will remain closed.

Free parking will be available at parks and country parks until the end of May.
Customer services

Temporary closure of some customer service areas

The customer service areas in Wakefield One and County Hall have been temporarily closed to the public but will remain open for staff  

We have made it a priority that customers who would usually visit our buildings are still able to access the same support from Council services just in a different way.

The following services are usually accessed from Wakefield One. Here's how you can continue to contact the services for support:

Customer Access Point

The cash kiosk is closed

If you need to make a payment you can do so online:

http://www.wakefield.gov.uk/about-the-council/budget-and-spending/how-to-pay-council-bills#toptasks

This can also be done at a Post Office or Paypoint outlet by showing your payment demand documentation.

Payroll and Employment Services

If you need to contact the Payroll and Employment Services about DBS checks you can call 01924 306636 or email DBSchecks@wakefield.gov.uk.

Other payroll related queries call 01924 306094 or email HRDirect-Serviceteam@wakefield.gov.uk

Licensing

To make a payment or to speak to the Licensing team call 1924 302932 or email licensingoffice@wakefield.gov.uk

More information is available here https://www.wakefield.gov.uk/business/licensing-and-trading

Revenues and Benefits

If you need to contact the Council Tax service please use our Council Tax customer contact form. If you need to contact us about Council Tax Support or Housing Benefit please email benefitsservice@wakefield.gov.uk

Payments for revenues and benefits can also be made at the Post Office or at any Paypoint across the district.

Customers wishing to post their requested documents can do so by using the external mailbox at County Hall.

County Hall
Bond Street
Wakefield
WF1 2QW

The following services are usually accessed   from County Hall. Here's how you can continue to contact the services for support:

School Services:

School admissions

You can contact the service by calling 01924 306052 or emailing admissions@wakefield.gov.uk

https://www.wakefield.gov.uk/schools-and-children/schools/admissions

Primary mid-year application form

Secondary mid-year application form

School admissions appeals:

https://www.wakefield.gov.uk/schools-and-children/schools/admissions/appeals

Home to school transport:

You can contact the service by calling 01924 305675 or emailing HST@wakefield.gov.uk

https://www.wakefield.gov.uk/schools-and-children/schools/going-to-school/travel-transport

School transport appeals:

https://www.wakefield.gov.uk/schools-and-children/schools/going-to-school/travel-transport/school-transport-appeals

Free School Meals:

You can contact the service by emailing HST@wakefield.gov.uk putting FSM in the subject box.  

https://www.wakefield.gov.uk/schools-and-children/schools/going-to-school/free-school-meals

Application for free school meals:

https://www.wakefield.gov.uk/Documents/schools-children/free-school-meals/application-for-free-school-meals.pdf#search=Free%20School%20Meals

Elections

The elections team is operating an email service – you can contact them at elections@wakefield.gov.uk

https://www.wakefield.gov.uk/elections

Land Charges

You can contact the service by calling 01924 305260 or email landcharges@wakefield.gov.uk

https://www.wakefield.gov.uk/planning/local-land-charges

Town Hall

Wakefield Town Hall remains open.

The Registrars service is open from 9am to 4:30pm.

https://www.wakefield.gov.uk/births-marriages-deaths

If you are unable to contact any of the services listed above or for general information, please do not hesitate to call the customer services team on 0345 8 506 506 (local rate).

Help with money, housing and jobs during coronavirus

We appreciate that the coronavirus outbreak is a challenging time for everyone. We know that it’s having a significant impact on people financially and is affecting many individuals, businesses and the local and national economy.

We’re here to support our residents and businesses as much as we can, and we encourage you to contact us if you’re struggling to pay your bills.

Find out more here.

Bin collections and household waste recycling centres

We’ve been working hard to keep our waste services going. 

COVID-19 has caused disruption to some of our services. 

Garden waste collections will re-start will with a temporary, revised schedule from Tuesday 9 June.

It is planned that garden waste will be collected on a monthly basis for the next two collections, and on the same day as before. 

You can check your bin collection days here. It will be updated with the new garden waste collection dates on Monday 1 June. 

Please share this information with immediate neighbours who may not have access to the internet. 

You will also receive a letter to tell you which dates your garden bin needs to be put out. 

Bulky waste collections remain suspended until further notice.

All Renewi Household Waste Recycling Centres will reopen from Monday 11 May, with additional safety and social distancing measures in place.

Please only visit if you really need to and follow the on-site guidance at all times for the safety of staff and visitors.

Please make every effort to continue disposing of your waste and recycling responsibly, and thank you for your patience and understanding.

We will monitor demand for the first few weeks of the site reopening and will identify if a booking system needs to be introduced.

Find out more

Wakefield Register Office (Birth, Marriage and death)

Births

Congratulations on the birth of your baby. Unfortunately you are unable to register this special event at the present time. Please note you are still able to make a claim for child benefit or universal credit prior to the birth being registered.

The General Register Office are looking at alternative ways to register however, any changes would require a change in legislation. Once we are in a position to register births we will update our website and social media. You will be able to book your appointment online.

Deaths

When a family member or someone close to you dies, we know it is a very difficult time. To promote the governments message to stay home and stay safe Wakefield Register Office are conducting all death and still birth registration appointments by telephone. On receipt of the paperwork from the Doctor or Coroner we will contact the next of kin to arrange an appointment. Contact will be made from a withheld number. If you have not heard from us within 2 days of the date of death please telephone 0345 4 852 888 to check we have the paperwork and to schedule an appointment.

Ceremonies

In light of government instruction all ceremonies are cancelled over the next 3 weeks. Our team are working hard to contact you to reschedule.

We have over the last week contacted all those with ceremonies booked up to and including the 5th July 2020 recommending you reschedule your ceremony.

More information can be found here: http://www.wakefield.gov.uk/births-marriages-deaths/ceremonies


Our team is working extremely hard to respond to all customer enquiries however, as we have other areas of business to attend to it is important that our phone lines remain available.

Can we ask that should you need to contact us about your ceremony please email ceremonies@wakefield.gov.ukor if you wish to make a new ceremony booking please use the online form

Libraries, leisure venues, markets, public building and allotments

A number of leisure venues, along with the Manygates Centre, will be temporarily closed following the latest guidance from the Government to manage the outbreak of the coronavirus.

The following venues will be closed from Wednesday 18 March:
  • Leisure centres - Sun Lane, Normanton, Featherstone, Pontefract, Minsthorpe and Thornes Park Wakefield City Golf Course and changing rooms
  • Museums – Wakefield, Castleford and Pontefract
  • Libraries – Wakefield, Pontefract, Castleford, Ossett, Normanton, Airedale, Featherstone, Hemsworth, Horbury, Sandal, South Elmsall and Stanley, along with the mobile library service
  • The Manygates Centre (closed from today)
  • Pontefract Castle and grounds (closed from 21 March)
  • Wakefield One
  • Wakefield County Hall
  • All play grounds to be closed

Partial Closures
  • Country parks – access will be available to Pugneys and Anglers Country parks and toilets, but the café facilities will be closed

Markets

Some of our markets remain open but are operating shorter trading hours for residents to purchase essential goods such as fruit, vegetables, meat, fish and pet food during the coronavirus outbreak. You can find out which markets remain open here:
https://www.wakefield.gov.uk/markets

All other stalls, cafes and food vans are now closed until further notice. If you need to visit any of our market, please make sure you follow Government advice and keep two metres apart from others at all times. You can find our market locations here.

Wakefield Town Hall will remain open. We will continue to closely monitor and act on the latest Government advice and will re-open the venues as soon as it is safe to do so.


Allotments
  • Government guidelines state that allotments are classed as exercise and can be done once per day and alone.
  • Government guidelines on social distancing of 2metres or more should be observed
  • If plot holders or a member of their household has symptoms they should not attend the allotment site as they should be self-isolating
  • Hygiene procedures as recommended by the Government should be adhered to at all times.
Council Meetings

All Council meetings are cancelled until further notice and alternative arrangements will be put in place for decision-making.

Support for Business in Wakefield

We recognise our local businesses are facing a challenging and uncertain time as we all consider the effects of the coronavirus outbreak.

We are extremely proud of our local economy and value all the businesses that make Wakefield the unique, vibrant place it is.

See our business page for how we are supporting businesses.

Schools in the Wakefield district

Local authority schools and academies will be closed to most pupils from Monday (23 March), with care provision remaining accessible to children whose parents are key workers, as the district pulls together to deal with the impact of the coronavirus. More information can be found here

Activities for families

Being at home with the people you live with can be great fun. But it can also lead you to be conscious of activities to do to keep everyone occupied, as well as seeking helpful information and support around your families health and wellbeing.

That’s why we developed the Wakefield Families Newsletter. It’s full of content and activities we think you’ll find useful; whether it is inspiration for things to do indoors, fun foodie activities, or advice around routines and things like sleep – we’ve got you covered.

Download the May newsletter here.

Download the April newsletter here.

Children’s centres

The following council-run children’s centres are closed to the public until further notice:

  • Oakhill
  • Havercroft
  • Butterflies
  • Pomfret
  • Kendal Drive
  • Cedars
  • Castle
  • Sunbeam
  • Stanley

This decision has been made in response to the latest guidance from the government and in order to best protect the health and safety of children and families across the district.

Any family who is currently receiving targeted support will be contacted directly so that arrangements can be made to continue to support this.

The latest advice is available on the NHS website.
Adult Education

The Adult Education Service is committed to supporting all of our learners during this challenging time. We are working hard to maintain learning and we are aware that some learners will require a refund. Please bear with us during these exceptional circumstances – we are working through requests as quickly as we can.

NHS information in other languages

Doctors of the World in conjunction with the Red Cross, Migrant Help and Clear Voice have translated NHS COVID 19 information in many languages including Polish and Urdu.

See it here


The Migrant Information Hub

The Migrant Information Hub aims to offer useful information and resources to help migrants, and those supporting them, to stay safe, connected and informed, and to reduce the harmful impacts of coronavirus on our region and on people’s lives.

More information can be found here
Cancelled Council Events

Unfortunately, all public Council-run events are postponed until further notice. We are now working hard to make customers aware and also contact those who have booked to use any of the facilities.

For customers who have paid in advance, arrangements will be made to provide refunds or credit notes. These arrangements will be confirmed directly with customers once the process has been agreed.
Date Title
Until 25 AprilOn Our Doorstep: Geoff Leathley Paintings exhibition - Pontefract Library
Until 1 MayEmpowering Heritage - Wakefield Museum
Until 1 JulyAll Library and Museums weekly activities and sessions
Until 4 July Knitting on the Nile - Wakefield Museum
22 March         Brass Band Concert with - Flat Cap Brass - Pontefract Castle
22 March         Mother's Day Afternoon Tea at The Liquorice Café - Pontefract Castle
24 March - 7 AprilPontefract Art Club exhibition - Pontefract Libary
28 MarchRichard II & The Smithfield Tournament - Pontefract Castle
30 March - 5 AprilDiscover Your District Walking Week - Wakefield District
2 AprilA Walking Tour Of The Ruins Of Pontefract Castle - Pontefract Castle
2 AprilHave A Dabble: Copper Foiled Sea Glass & Pottery Jewellery - Pontefract Castle
2 AprilMeet The Curator - Wakefield Museum
2 AprilWalk The Siege Trenches - Pontefract Castle
6 AprilAn Old Fashioned Easter - Wakefield Museum
6 AprilWolf! A Kitchen Zoo production - Wakefield Library
6-11 AprilOur Collections - Castleford Museum
6-11 AprilPrince & Princess Easter - Pontefract Castle
7 AprilMini Museum Explorers - Wakefield Museum
8 AprilAnimating Ancient Egypt - Wakefield Museum
8 AprilEaster Ornaments - Pontefract Museum
8 AprilMeet The Curator - Pontefract Museum
9 AprilDragon Egg Hunt - Pontefract Castle
12 AprilBrass Band Concert - Worsbrough Brass - Pontefract Castle
13-18 AprilThe Victorians' Easter - Pontefract Castle
14 AprilFive Fascinating Flowers - Wakefield Museum
14-18 AprilYour Collections - Castleford Museum
15 AprilSigns Of Spring - Pontefract Museum
16 April            Find Your Passion: Simple Embroidery - Wakefield Museum
16 AprilMeet The Curator - Castleford Museum
17 April            Let's Make A Mummy! - Wakefield Museum
24 April - 27 JuneUnfinished Business: The Fight for Women's Rights pop-up exhibition - Wakefield Library
21 April - 4 JuneNursery Rhyme Walks - Wakefield District
22 AprilGrandy's Gingerbread Tales with Satellite Arts - Normanton Library
25 AprilRead Regional author event with Clara Barley and Lara Williams - Wakefield Library
4 MayReady for Action: a History Wardrobe presentation - Wakefield Library
4-8 MayVE Day Libraries celebrations
7 MayMeet The Curator - Wakefield Museum
7 MayPortable Anqituities Scheme Finds Surgery - Wakefield Museum
8 MayVE Day Markets celebrations
9 MayAncient Egypt Handling Session - Wakefield Museum
9 MayAncient Egyptian Dress & Adornment - Wakefield Museum
9 MayWillow Weaving - Pontefract Castle
13 MayMeet The Curator - Pontefract Museum
14 MayHave A Dabble: Yarn & Felt Flower Wreath - Pontefract Castle
16 MayBuild Our Futures Summit - Market Hall, Wakefield
16-30 MayLove Your Local Market activities
21 MayFind Your Passion - Bespoke Leather Diary - Wakefield Museum
21 MayMeet The Curator - Castleford Museum
21 MayThe Portable Antiquities Scheme - Pontefract Museum
23 May onwardsThe Travel Posters Of Charles Pears exhibition - Pontefract Museum
26 MayHistory Heroes - Wakefield Museum
26-30 MayWellbeing Through The Ages - Castleford Museum
27 MayC Is For Castle - Pontefract Castle
27 MayM Is For Museum - Pontefract Museum
28-29 MayMedieval Half Term Fun - Pontefract Castle
29 May Mini Museum Explorers - Wakefield Museum
1 JuneRead Regional author event with C.J Cooke - Airedale Library
4 JuneMeet The Curator Wakefield Museum
6 JuneCastleford Roman Festival
6-7 JuneSiege! - Pontefract Castle
10 JuneMeet The Curator - Pontefract Museum
11 JuneHave A Dabble: Natural Body Care - Pontefract Castle
18 JuneFind Your Passion: Silk Screen Printing - Wakefield Museum
18 JuneMeet The Curator - Castleford Museum
21 JuneBrass Band Concert: Altofts & Normanton Brass Band - Pontefract Castle
21 JuneFather's Day Afternoon Tea at The Liquorice Café - Pontefract Castle
25 JuneNevison The Highwayman - Pontefract Museum
27 JuneWakefield Armed Forces Day
Step-Up

Step-up is offering a telephone service for customers. Existing customers will continue to receive the support they have been promised where this doesn’t involve group programmes.

New customers should call 01924 303334 where they will be referred to an adviser who will then work with them on a regular basis by telephone. Please visit our Step Up page for more information.

Changes to the Wakefield 0-19 Service ( Health Visiting, School Nursing, FNP and 5-19 Immunisations)

The 0-19 Service (Health Visiting, School Nursing, FNP and 5-19  Immunisations) have revised their service offer in line with government recommendations for  COVID-19. 

Please download a poster here for details of the temporary changes.


See the latest official information and advice from the government

Find out more

Find out how to protect yourself or check if you need medical help on the NHS website

Find out more

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Supporting vulnerable people in your community

#WakefieldCares

Sometimes just a small kindness can make a big difference. Everyone must now reduce day-to-day contact, and stay at home except for very limited purposes in order to protect the NHS and save lives. 

Here are some ways you can safely offer your support:

  • If you know someone who is self-isolating, contact them on the phone or text and check that they're okay. By its very nature, self-isolation is a solitary experience and their wellbeing will likely be improved by talking to someone.
  • Check on any vulnerable family, friends and neighbours and to see if they need anything like shopping or a prescription collected.
  • Use phones, email and social media to keep in touch with people.
  • Everyone now needs to avoid visitors to their home. Instead, offer to drop deliveries of groceries, medications or other shopping at their doorstep. Follow the handwashing and hygiene guidance before and after.
  • Be responsible with your comments and actions in your community and social media, so as not to cause undue concern or anxiety.

Additional support is available for anyone who does not have a network of friends, family or neighbours around them and who needs help with things like shopping and picking up medicines. 

Below you’ll find information, resources, and a list of key contacts, which we hope you can share with your community to support each other as much as possible during this time.

Please always refer to the latest official government information on social distancing.

I'm worried about being isolated and on my own

Should I self-isolate?
How can I get assistance with foods and medicines if I am reducing my social contacts?

Ask family, friends and neighbours to support you and use online services.

It’s important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected.

What is 'shielding' and who is in the 'extremely vulnerable group'?

Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others.

Official government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from coronavirus (COVID-19) is here.

How can I stay connected with family and friends during this time?

Draw on support you might have through your friends, family and other networks during this time.

Try to stay in touch with those around you over the phone, by post, or online using social media. Let people know how you would like to stay in touch and build that into your routine.

This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too.

You might want to use a NHS recommended helpline.

You can also follow Wakefield Council on Facebook and Twitter where we'll be sharing tips and advice on staying connected.

How can I get assistance with foods and medicines?

Ask family, friends and neighbours to support you and use online services wherever possible.

It's important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations, for example if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected.

If you can afford to pay for your food then please see a list of companies providing food deliveries

district wide.

If you can’t ring up/order online yourself please ask a family member or neighbour to help. If you are still struggling the then please see the list of community hubs in your area where you will be able to get some further support.

Where can I get official information about coronavirus?

Official government information is online here: https://www.gov.uk/coronavirus

Which social media should I look at for official news and updates?

Social media is a valuable tool at a time like this, but it can also contain misinformation and rumour, which isn’t helpful.

The following Twitter (www.twitter.com) accounts will be regularly posting out the latest factual advice and information related to coronavirus (COVID-19):

• Public Health England – @PHE_UK
• Department of Health and Social Care – @DHSCgovuk
• NHS England – @NHSEngland
• Wakefield Council – @MyWakefield

I’m self-isolating and I cannot cope with my symptoms at home

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Use the 111 coronavirus service>

Only call 111 if you cannot get help online.

There isn't anyone I can ask for support, can the council help me?

If you can’t get out for things you need and you don’t have any friends, family or support available within the community, we can help.

You can contact your local Community Hub for assistance (see below).

Or, if you’re not sure which Community Hub to contact, we have also set up a dedicated helpline for anyone who is alone and needs help with essentials like shopping and medication.

Call 0345 8 506 506 between 9am – 5pm, Monday to Friday. Choose option 3 to make a request for support and help will be arranged.


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Community Hubs

If you need help in your local area you can contact your Community Hub.

They have volunteers and a range of support to help you and they are working with the Council to support communities during this crisis.  We will add to this list as more Hubs are set up.

Please only contact the Hub in your area as they are going to be very busy. You can ring or email.

If you’re interested in volunteering in your area, see ‘Volunteering’ below. 

Community Hubs
Altofts

The Brig

0345 8 506 506

CommunitySupportVolunteer@wakefield.gov.uk

Castleford area

Queen’s Mill (Castleford Heritage Trust)

01977 556741

john.heywood@castlefordheritagetrust.org.uk

lornamalkin@googlemail.com

Airedale Hub (Chrysalis at The Active Centre

01977 730130

07793 278511

chrysproj@aol.com

Eastmoor

Eastmoor Community Project

St Swithun's Centre

01924 361212

info@eastmoorcommunity.co.uk
cbann@eastmoorcommunity.co.uk

orowley@wakefield.gov.co.uk

Horbury

Senior Citizens Support Group

01924 565859

enquiries@scsg.co.uk

Knottingley

Kellingley Club

07951 916738

CommunitySupportVolunteer@wakefield.gov.uk

Lupset

St George's Centre

01924 369631 sheena.ibbotson@stgeorgeslupst.co.uk

berni.obrien@stgeorgeslupset.org.uk
wayne.kelly@stgeorgeslupset.org.uk

Normanton and Featherstone

The Well

07872 551640

rlucas@kinsley-fitzwilliam.org.uk

tcarrington@kinsley-fitzwilliam.org.uk

Featherstone Community Hub

0345 8 506 506

CommunitySupportVolunteer@wakefield.gov.uk

Ossett

Ossett Community Hub

0345 8 506 506

CommunitySupportVolunteer@wakefield.gov.uk

Pontefract

St Marys Centre

01977 705341 denisepallett@stmaryscommunity.co.uk

South East Wakefield

Kinsley and Fitzwilliam Centre

01977 610931

rlucas@kinsley-fitzwilliam.org.uk
tcarrington@kinsley-fitzwilliam.org.uk

Hemsworth Community Hub

0345 8 506 506

communitysupportvolunteer@wakefield.gov.uk

Westfield Centre/ South Elmsall

01977 642335

info@southelmsallcouncil.co.uk
Ackworth Parish Council, Ackworth Churches, and Ackworth School (Ackworth Covid-19 Response)

01977 233600 (Ackworth School)

info@ackworthparishcouncil.gov.uk

Wakefield Central

Lightwaves and Next Generation Youth and Community Project

01924 360158

info@lightwaves.org.uk

ayub@nextgeneration.org.uk

helen@nextgeneration.org.uk
St Catherine's Church Centre

01924 211130

lisa@stcatherines-wakefield.org.uk

Wakefield Rural

Havercroft and Ryhill Centre

01226 727824

faith@havercroftcentre.com

fheptinstall@wakefield.gov.uk
katherine.walker@havercroftcentre.com

Wrenthorpe, Kirkhamgate, Carr Gate

Wrenthorpe Village Hall

07471 141672

assistwrenthorpe@gmail.com

I'm worried about someone else who is vulnerable and isolated

What is the advice for informal carers?

If you are caring for someone who is vulnerable, there are some simple steps that you can take to protect them and to reduce their risk at the current time:

  • Always follow good hand hygiene guidance

  • Try to avoid close contact with people who are unwell

  • Do not visit them if you are unwell and make alternative arrangements for their care

  • Provide information on who they should call if they feel unwell, and how to use NHS111 online coronavirus service if they become unwell and cannot cope with symptoms at home.

  • Find out about different sources of support that could be used and access further advice on creating a contingency plan is available from Carers UK

  • Look after your own well-being and physical health during this time

I know someone who is self-isolating and needs help

In the first instance, can you or can someone you know help them?

If not, and they don't have any other friends, family or support available within the community, we can help.

You can contact your local Community Hub for assistance (see above).

Or, if you’re not sure which Community Hub to contact, we have also set up a dedicated helpline for anyone who is alone and needs help with essentials like shopping and medication.

Call 0345 8 506 506 between 9am – 5pm, Monday to Friday, and choose option 3 to make a request for support on their behalf and we will arrange for help to be provided to them.
I feel fit and well and would like to help others in the community. How can I do this?

Everyone must now reduce day-to-day contact, and stay at home except for very limited purposes in order to protect the NHS and save lives. This government guidance does allow for individuals to provide care or to help a vulnerable person if essential.

See the #WakefieldCares section below for how to get involved as a good neighbour or community volunteer.
Here's a list of useful organisations in the Wakefield district

Age UK Wakefield District

Age UK Wakefield District is a local independent charity working with and for older people across Wakefield District.  

 Call: 01977 552114

Website: www.ageuk.org.uk/wakefielddistrict/

Live Well Wakefield
Supporting healthy living for the people of Wakefield District, providing information, advice and support in coping with everyday life.

Call: 01924 255363

Website: www.livewellwakefield.nhs.uk/

Volunteer Wakefield

Find out about opportunities for volunteering in your community.
https://volunteerwakefield.org/


Wakefield Samaritans

Offering a safe place to talk any time you like, in your own way – about whatever's getting to you.
Call: 116 123 (this number is free to call)

Website: https://www.samaritans.org/branches/samaritans-wakefield-and-district

If you're a local organisation that is able to offer help during this time and would like adding to this list, please contact us.

#WakefieldCares – looking out for your neighbours 

Everyone must now reduce day-to-day contact, and stay at home except for very limited purposes in order to protect the NHS and save lives. This guidance does allow for individuals to provide care or to help a vulnerable person.

Many people want to know if they can volunteer to help others and show that #WakefieldCares during this challenging time.

If you're able to give help to people in your community, we're encouraging you to start by being a good neighbour in your own streets and offering support to others.

We've prepared some contact cards that you can print and post through letter boxes to help you find out who needs help. It's up to you where and how quickly you can offer help.

Printable #WakefieldCares card

You could also encourage other neighbours who are able to join you in supporting people and form a small team to spread the load, provide back-up and do everything safely. 

Please always check the latest government guidance on social distancing and self-isolation, to keep everyone safe and protected here

Preparation

• Print out some contact cards, enter your contact details (be willing to share your information and able to respond before dropping any cards)

• Use a calendar to note agreed times to visit each person with items or for assistance

• Find out which local cafés, restaurants or pubs are offering food for take-away or delivery

• Call local shops to see if they can take phone orders and payment from the person self-isolating for you to collect

• Look out for special shopping times or privileges for older or vulnerable people

Actions

• Wash your hands regularly and thoroughly, with soap, for twenty seconds

• Drop the cards through letterboxes in your street and keep a note of which houses you have covered each time

• Create a log and note all calls asking for help and what help is required e.g. shopping list, pharmacy for prescription collection, activity needed – e.g. dog walking or help setting up mobiles for social media

• Keep a list of people offering to support you; refer them to this information

• Make sure you ask people to consent to you keeping their contact details safe, using them to provide assistance required and that you can share with other neighbours who are offering to join you to help

• Where you can, keep in touch by text, app or phone with the people you are helping so you can be aware of any changes e.g. feeling ill, moving to another location, getting alternative support

Keeping yourself and others safe

• Always check the latest government guidance on social distancing and self-isolation, to keep everyone safe and protected here.

• Wash your hands regularly and thoroughly, with soap, for twenty seconds

• Do not visit anyone if you are unwell; please make alternative arrangements for their care

• If someone you visit is unwell with coronavirus symptoms, provide information on how to use NHS111 online coronavirus service if they become more unwell and can’t cope with symptoms at home

• Look after your own wellbeing and physical health during this time and don’t put yourself at risk

• Always check the latest government guidance on social distancing and self-isolation, to keep everyone safe and protected here.

• Wash your hands regularly and thoroughly, with soap, for twenty seconds

• Do not visit anyone if you are unwell; please make alternative arrangements for their care

• If someone you visit is unwell with coronavirus symptoms, provide information on how to use NHS111 online coronavirus service if they become more unwell and can’t cope with symptoms at home

• Look after your own wellbeing and physical health during this time and don’t put yourself at risk

If you need additional support 

#WakefieldCares - Volunteering

The Council, NOVA and many partner organisations across the district are working hard to keep services running and give needed support to older and vulnerable people.

There are some community volunteering opportunities available for anyone who is fit, well and able to offer an amount of time, large or small to helping others.

NOVA Wakefield District has experience of supporting volunteers in a range of roles, and teams are on hand to match people's skills and experience to a range of voluntary roles during this challenging time. 

Examples of support that might be required include:

  • Chatting to people on the phone who may be self-isolating so that they don't get lonely

  • Doing shopping or dropping off other supplies

  • Dog walking

  • Making food parcels

  • Delivery drivers

  • Administrative or support work

View current opportunities and register your interest online.

Volunteer in Wakefield
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Please practice good hand hygiene


Helpful advice:

The NHS has some simple advice to avoid catching or spreading COVID-19: www.nhs.uk/coronavirus

  • Wash your hands with soap and warm water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell
COVID-19: stay at home guidance

Official government guidance for households with possible coronavirus (COVID-19) infection: Household government advice

COVID-19: guidance for educational settings

Official government guidance for schools and other educational settings in providing advice about the novel coronavirus, COVID-19: Education government advice

Eating well during lockdown
Social distancing and protecting vulnerable people

Official government guidance on social distancing and for vulnerable people: More government advice

COVID-19: guidance for employees, employers and businesses

Official government guidance for employees, employers and businesses: More government advice

Support with your mental health and wellbeing

We understand that it is a worrying time and you might be experiencing additional pressure and anxiety. The NHS Every Mind Matters website has some really simple useful tips and advice to support good mental health. Helpful tips to support good mental health

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