Coronavirus information

​Stay alert to protect yourselves and others

Over the past few weeks, the district has seen an increase in the number of people testing positive for COVID-19. Recent outbreaks in workplaces have also shown that the majority of those testing positive displayed no symptoms (were asymptomatic).

The threat of COVID-19 remains a very real threat to our health and the health of our family, friends and colleagues.

There is a growing concern that the number of people testing positive for the virus will continue to rise, and that the risk of more localised outbreaks remains - unless people take more action to reduce the spread of infection.  

Please do not underestimate the positive impact you can make by following these five simple rules. 

  • Wear a face covering in any enclosed public space, if you can
  • If you have underlying health issues or are aged 70+, avoid areas where you can’t adhere to 2m social distancing
  • Avoid any hugging or close contact with anyone outside your household
  • Avoid car sharing with anyone outside of your household, if you can
  • Maintain regular handwashing

Now is not the time to be complacent. We must all work together to take action and follow the simple safety advice to protect ourselves and each other.

Anyone displaying coronavirus symptoms is urged to get a test by visiting nhs.uk/coronavirus or call 119.

Responding to Government changes

We are continuing to review and respond to the Government’s latest changes to more of the lockdown restrictions. The safety of our residents, businesses, visitors and staff remains our priority and we are working hard to ensure we can safely reopen more of our own services and support more businesses to welcome back customers.

We will update the website and use our social media channels to communicate any changes to our services. 

More information on the latest Government advice and guidance can be found here

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Key Messages for our residents

Stay alert. Control the virus. Save lives 

Face coverings

From Saturday 8 August it is mandatory to wear a face covering in indoor settings where you are likely to come into contact with people you do not normally meet. This is in addition to the current transport requirements where everyone travelling on public transport will need to wear a face covering.

From 24th July it is mandatory to wear a face covering in shops and supermarkets if you can. As well as shops and supermarkets, face coverings must be worn in banks, building societies and post offices. It will be compulsory to wear a face covering when buying food and drink to take away from cafes and shops.  

Other settings include:
  • funeral directors
  • premises providing professional, legal or financial services
  • cinemas
  • theatres
  • bingo halls
  • concert halls
  • museums, galleries, aquariums, indoor zoos or visitor farms, or other indoor tourist, heritage or cultural sites
  • nail, beauty, hair salons and barbers - other than where necessary to remove for treatments
  • massage parlours
  • public areas in hotels and hostels
  • place of worship
  • libraries and public reading rooms
  • community centres
  • social clubs
  • tattoo and piercing parlours
  • indoor entertainment venues (amusement arcades, funfairs, adventure activities e.g. laser quest, go-karting, escape rooms, heritage sites etc.)
  • storage and distribution facilities
  • veterinary services
  • auction houses
For more information visit the government website. 
If you refuse to wear a face covering and do not have an exemption, a shop can refuse you entry and can call the police. The police have formal enforcement powers and can issue a fine of up to £100

Exemptions Include:
  • Young children under the age of 11
  • People with breathing difficulties
  • People living with a disability

What is classed as a face covering

A face covering is anything that covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind your head. The government advises against using a surgical mask or high grade personal protective equipment as simple face coverings are sufficient for people in their day-to-day activities, and they want to ensure there is enough stock available for professionals such as health and care workers who need them.

How to make a face mask

If you do want to make a face mask, this guidance will show you how. 

Face covering guidance 

  • By wearing a face covering you are helping to protect others and controlling the spread of the coronavirus.
  • Face coverings can simply be a scarf or bandana, or if you feel creative you can make your own out of old t-shirts or fabric. Face coverings do not have to be surgical masks or respirators used by healthcare and other workers as part of personal protective equipment
  • The key thing is that whatever you use covers both your mouth and nose and enables you to breathe safely. 
  • Please remember to wash your hands before putting the face mask covering on and taking it off, as well as washing it often.
  • It is really important that babies and toddlers under two do not wear a face covering. 
  • It may stop them being able to breathe properly and we urge parents not to do this. 
  • It's also important that anyone, young or old, who has a respiratory condition like asthma does not wear them. 
  • If people choose not to, or cannot wear a face covering, they can still help reduce the spread of the coronavirus by making sure they are regularly washing their hands.

Test and Trace

The Government has a national NHS Test and Trace service in place. 

The scheme is designed so that anyone who develops symptoms of coronavirus can be quickly tested and alert people who they’ve had contact with. This will help to control the rate of reproduction (R), reduce the spread of the infection and save lives.

Tests for coronavirus are free. No one from NHS Test and Trace will ever ask you to pay for a test. You will also NOT be asked to provide: 
  • any passwords 
  • bank account details 
  • pin numbers 
You can find out more information about Test and Trace here.

 We have now published a Test and Trace Local Plan for Wakefield. 

Weekly COVID-19 data

Wakefield Council is publishing a weekly dashboard to keep residents up to date with the most recent COVID-19 data for the district.

Welcome back to Wakefield

We have been working hard to make things safe for your return in a number of areas. This webpage sets out the changes we have made and asks you to play your part by following our guidance.

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Council services affected by Coronavirus

We're working with partners across the district including the NHS, Public Health England and other public sector organisations, to support the national effort to deal with the coronavirus.

Here you'll find information on the latest Government help and NHS advice as well as information on any changes to council venues or services, as well as the support we can offer you. 

Please note this is a rapidly changing situation so please check regularly for updates. Thank you. 

Customer services


Customer Access Point

Our Customer Access Point has re-opened to the public.

This is where you can speak with a Customer Service advisor in person for Council Tax help and benefits, licensing and other council services from Blue Badge applications to booking bulky waste collections.

However, you'll now need to make an appointment in order to reduce queuing and overcrowding so we can maintain a safe environment for all. Please telephone 0345 8 506 506 to book an appointment.

Please watch our video to see what to expect when you arrive for an appointment.

You may also be able to get help faster online through My Account

Payroll and Employment Services

If you need to contact the Payroll and Employment Services about DBS checks you can call 01924 306636 or email DBSchecks@wakefield.gov.uk.

Other payroll related queries call 01924 306094 or email HRDirect-Serviceteam@wakefield.gov.uk

Licensing

To make a payment or to speak to the Licensing team call 1924 302932 or email licensingoffice@wakefield.gov.uk

More information is available here https://www.wakefield.gov.uk/business/licensing-and-trading

Revenues and Benefits

If you need to contact the Council Tax service please use our Council Tax customer contact form. If you need to contact us about Council Tax Support or Housing Benefit please email benefitsservice@wakefield.gov.uk

Payments for revenues and benefits can also be made at the Post Office or at any Paypoint across the district.

Customers wishing to post their requested documents can do so by using the external mailbox at County Hall.

County Hall
Bond Street
Wakefield
WF1 2QW

The following services are usually accessed   from County Hall. Here's how you can continue to contact the services for support:

School Services:

School admissions

You can contact the service by calling 01924 306052 or emailing admissions@wakefield.gov.uk

https://www.wakefield.gov.uk/schools-and-children/schools/admissions

Primary mid-year application form

Secondary mid-year application form

School admissions appeals:

https://www.wakefield.gov.uk/schools-and-children/schools/admissions/appeals

Home to school transport:

You can contact the service by calling 01924 305675 or emailing HST@wakefield.gov.uk

https://www.wakefield.gov.uk/schools-and-children/schools/going-to-school/travel-transport

School transport appeals:

https://www.wakefield.gov.uk/schools-and-children/schools/going-to-school/travel-transport/school-transport-appeals

Free School Meals:

You can contact the service by emailing HST@wakefield.gov.uk putting FSM in the subject box.  

https://www.wakefield.gov.uk/schools-and-children/schools/going-to-school/free-school-meals

Application for free school meals:

https://www.wakefield.gov.uk/Documents/schools-children/free-school-meals/application-for-free-school-meals.pdf#search=Free%20School%20Meals

Elections

The elections team is operating an email service – you can contact them at elections@wakefield.gov.uk

https://www.wakefield.gov.uk/elections

Land Charges

You can contact the service by calling 01924 305260 or email landcharges@wakefield.gov.uk

https://www.wakefield.gov.uk/planning/local-land-charges

Town Hall

Wakefield Town Hall remains open.

The Registrars service is open from 9am to 4:30pm.

https://www.wakefield.gov.uk/births-marriages-deaths

If you are unable to contact any of the services listed above or for general information, please do not hesitate to call the customer services team on 0345 8 506 506 (local rate).

Help with money, housing and jobs during coronavirus

We appreciate that the coronavirus outbreak is a challenging time for everyone. We know that it’s having a significant impact on people financially and is affecting many individuals, businesses and the local and national economy.

We’re here to support our residents and businesses as much as we can, and we encourage you to contact us if you’re struggling to pay your bills.

Find out more here.

Bin collections and household waste recycling centres

Garden waste collections will resume back to normal service from August.

Please refer back to your 2020 bin calendar to check your collection dates.

Garden waste collections are on the same day as general waste collections (green coloured bin).

For more information about your local collections, check where I live

You can check your bin collection days here

All Renewi Household Waste Recycling Centres are now open, with additional safety and social distancing measures in place.

Find out more

Wakefield Register Office (Birth, Marriage and death)

Births

Parents of babies born on or before 10th April 2020 can now book an appointment to register the birth.  To book an appointment online visit  http://www.wakefield.gov.uk/births-marriages-deaths/births .

 

Deaths

When a family member or someone close to you dies, we know it is a very difficult time. To promote the governments message to stay home and stay safe Wakefield Register Office are conducting all death and still birth registration appointments by telephone. On receipt of the paperwork from the Doctor or Coroner we will contact the next of kin to arrange an appointment. Contact will be made from a withheld number. If you have not heard from us within 2 days of the date of death please telephone 0345 4 852 888 to check we have the paperwork and to schedule an appointment.

 

Notice of Marriage / Civil Partnership

Wakefield Council are able to offer appointments for persons who reside in the Wakefield District to give notice of their marriage or civil partnership where a ceremony is scheduled to take place in the next 12 weeks.  To book an appointment telephone 0345 4 852 888.  For further information visit  http://www.wakefield.gov.uk/births-marriages-deaths/ceremonies

 

Ceremonies

The Prime Minister announced his plans to continue to support the economy and further ease lockdown restrictions on 23rd June 2020. From 4th July religious and civil marriage ceremonies and civil partnership formations will be allowed to recommence in England if certain conditions around social distancing are met.

We appreciate that you will have enquiries about what this means for you and your ceremony.  For now we await guidance from the Government and the General Register Office.  Upon receipt of this we will be working to ensure that our venues are Covid-19 secure in line with government guidelines before delivering ceremonies.  We will liaise with and support the approved marriage and civil partnership venues in the District and once we are able to, we will communicate with you about what this means for you and your ceremony.  For up to date information visit http://www.wakefield.gov.uk/births-marriages-deaths/ceremonies


Funerals

Burials and cremations can still go ahead as planned but there are some new rules to help keep people safe. The rules are:
Burials
  • up to 20 people can attend 
  • only family from the same household or close relatives should attend  
  • if there are no family members close friends can attend 
  • graveside committals should last no more than 30 minutes 
Speak to your funeral director to find out what options are available to you. 
Cremations
  • Currently we are offering 20 minute services at both Wakefield and Pontefract Crematorium. 
  • a maximum of 16 people can attend the service in Wakefield chapel 
  • a maximum of 14 people can attend the service in Pontefract chapel 
  • only family from the same household or close relatives should attend 
  • if there are no family members close friends can attend 
  • From Monday 3rd August services in our crematorium chapels are limited to 20 or 35 minutes. 

The maximum number of people will remain the same as above. This decision follows a review of the number of cremations taking place in the city, the numbers have reduced to a level which can ensure that steps can now be put in place to protect the health and wellbeing of mourners, council staff and partners, whilst services are taking place in chapels. 

From Monday 3rd August 2020, we will be offering 20 minute and 35 minutes services in both Pontefract and Wakefield. To ensure a thorough clean between each funeral service can be achieved and more importantly that mourners do not overlap with the next funeral service coming in, we will be working with Funeral Directors to keep services in the chapel to the specified length of time. 

To protect the health and wellbeing of all individuals in the chapel, we respectfully ask that social distancing be maintained at all times. Toilets and hand washing facilities will be available at each of the crematoria, along with hand sanitiser for mourners to use upon entering and exiting the chapel areas. 

Pontefract chapel funeral services times are as follows: 

(Please note the service length will be 20 minutes or 35 minutes with 10 minutes required for cleaning after each service) 

  • 09:00 – 09:30 
  • 09.30 – 10.00 
  • 10.00 – 10.45 
  • 10.45 – 11.30 
  • 11.30 – 12.15 
  • 12.15 – 13.00 
  • 13.00 – 13.45 
  • 13.45 – 14.30 
  • 14.30 – 15.15 
  • 15.15 – 15.45 
  • 15.45 – 16.15 
  • ( Last service on Fridays 14.30 – 20 minute service) 

Wakefield chapel funeral services times are as follows: 

(Please note the service length will be 20 minutes or 35 minutes with 10 minutes required for cleaning after each service) 

  • 09:00 – 09:30 
  • 09.30 – 10.15 
  • 10.15 – 11.00 
  • 11.00 – 11.45 
  • 11.45 – 12.00 
  • 13.00 – 13.45 
  • 14.00 – 14.45 
  • 15.00 - 15.30 
  • ( Last service on Fridays 14.00 – 20 minute service) 

Face Coverings in the chapels 

From Friday 24th July face coverings in the chapel are advisable but will not be mandatory. However we will be monitoring guidelines and making changes as required. 

Track and Trace 

In line with government guidance the attendees at either chapel will need to follow Track and trace procedures. In order to make this as sensitive as possible we will be asking the applicant for the funeral service to keep a note of the names and contact details of the mourners attending in the chapel. This information should be gathered prior to the funeral service. Should anyone attending at the service test positive for Covid 19 an official from the track and trace programme will contact them for details of their contacts including attendees at the funeral service. 

Therefore the applicant does need to keep these records for 21 days after the service.

Libraries, leisure venues, markets, public building and allotments

Manygates Centre is temporarily closed following the latest guidance from the Government to manage the outbreak of the coronavirus.

Leisure Centres

All leisure centres are re-opening and using social distancing guidelines. All sessions must be booked and there is a maximum capacity for each centre. Opening times will have changed so please check their website for detail.

Museums and libraries

All libraries and museums are re-opening in a phased manner from 11 July.

Please see library details at http://www.wakefield.gov.uk/libraries-and-local-history/your-local-library

Please see museum details at http://www.wakefield.gov.uk/events-and-culture/museums

Partial Closures
Country parks – access will be available to Pugneys and Anglers Country parks and toilets, but the café facilities will be closed

Sandal Castle and car park are open to the public

Wakefield City Golf Course is now open.

Pontefract Park will be temporarily closing to the public on six separate days this summer to enable Pontefract Racecourse to hold 'behind closed door' race meetings:

• Wednesday 10 June

• Monday 15 June

• Tuesday 7 July          

• Thursday 23 July

• Friday 31 July

• Friday 14 August

Markets
Wakefield Council's outdoor markets fully re-opened to all traders on Monday 1 June.

The Council's indoor markets fully reopened on Monday 15 June.

This means that all stall holders are able to trade, as long as they can do so safely, and not just those selling food and essential goods. Find out more information.

Wakefield Town Hall will remain open. We will continue to closely monitor and act on the latest Government advice and will re-open the venues as soon as it is safe to do so.


Allotments
Government guidelines state that allotments are classed as exercise and can be done once per day and alone.

  • Government guidelines on social distancing of 2metres or more should be observed
  • If plot holders or a member of their household has symptoms they should not attend the allotment site as they should be self-isolating
  • Hygiene procedures as recommended by the Government should be adhered to at all times.


Support for Business in Wakefield

We recognise our local businesses are facing a challenging and uncertain time as we all consider the effects of the coronavirus outbreak.

We are extremely proud of our local economy and value all the businesses that make Wakefield the unique, vibrant place it is.

See our business page for how we are supporting businesses.

Taking care of Business – supporting Unpaid Carers.

Since the outbreak of the Covid19 pandemic, more and more of people than ever are providing care unpaid for their elderly, sick or disabled family or friends.

Previously it was estimated that 1 in 7 staff were juggling work and unpaid care. New research by Carers UK suggest that nationally a further 4.5 million people have become carers since the outbreak began, therefore numbers of working carers will now be significantly higher.

As employers begin to safely reopen workplaces to staff, it is more important than ever that they know how to support unpaid carers to balance work alongside crucial caring responsibilities.

Wakefield Council have produced access to free information and resources to help employers to support working carers in the workplace. http://www.wakefield.gov.uk/health-care-and-advice/public-health/caring

Schools in the Wakefield district

Following government guidance some nurseries, early years providers, local authority schools, and academies have reopened to certain year groups. Teaching provision for vulnerable children and those of key workers has remained in place for all year groups. More information can be found here

Activities for families

Being at home with the people you live with can be great fun. But it can also lead you to be conscious of activities to do to keep everyone occupied, as well as seeking helpful information and support around your families health and wellbeing.

That’s why we developed the Wakefield Families Newsletter. It’s full of content and activities we think you’ll find useful; whether it is inspiration for things to do indoors, fun foodie activities, or advice around routines and things like sleep – we’ve got you covered.

Download the Summer newsletter here

Download the June newsletter here.

Download the May newsletter here.

Download the April newsletter here.

Children’s centres

The following council-run children’s centres are closed to the public until further notice:

  • Oakhill
  • Havercroft
  • Butterflies
  • Pomfret
  • Kendal Drive
  • Cedars
  • Castle
  • Sunbeam
  • Stanley

This decision has been made in response to the latest guidance from the government and in order to best protect the health and safety of children and families across the district.

Any family who is currently receiving targeted support will be contacted directly so that arrangements can be made to continue to support this.

The latest advice is available on the NHS website.
Adult Education

The Adult Education Service has continued to support more than 550 of our residents to complete their learning and are now supporting them to take their qualifications and assessments.

The centre remains closed to the public at this time while we make it Covid-19 Secure to enable our residents to come back to classes with confidence from September 2020.  While we work to make sure you can return, we are taking enrolments for our Autumn term courses. You can find details of how to enrol at www.wakefield.gov.uk/jobs-and-learning/adult-education and download the 2020 Course Guide

NHS information in other languages

Doctors of the World in conjunction with the Red Cross, Migrant Help and Clear Voice have translated NHS COVID 19 information in many languages including Polish and Urdu.

See it here


The Migrant Information Hub

The Migrant Information Hub aims to offer useful information and resources to help migrants, and those supporting them, to stay safe, connected and informed, and to reduce the harmful impacts of coronavirus on our region and on people’s lives.

More information can be found here
Cancelled Council Events

Unfortunately, all public Council-run events are postponed until further notice. We are now working hard to make customers aware and also contact those who have booked to use any of the facilities.

For customers who have paid in advance, arrangements will be made to provide refunds or credit notes. These arrangements will be confirmed directly with customers once the process has been agreed.
Date Title
Until 25 AprilOn Our Doorstep: Geoff Leathley Paintings exhibition - Pontefract Library
Until 1 MayEmpowering Heritage - Wakefield Museum
Until 1 JulyAll Library and Museums weekly activities and sessions
Until 4 July Knitting on the Nile - Wakefield Museum
22 March         Brass Band Concert with - Flat Cap Brass - Pontefract Castle
22 March         Mother's Day Afternoon Tea at The Liquorice Café - Pontefract Castle
24 March - 7 AprilPontefract Art Club exhibition - Pontefract Libary
28 MarchRichard II & The Smithfield Tournament - Pontefract Castle
30 March - 5 AprilDiscover Your District Walking Week - Wakefield District
2 AprilA Walking Tour Of The Ruins Of Pontefract Castle - Pontefract Castle
2 AprilHave A Dabble: Copper Foiled Sea Glass & Pottery Jewellery - Pontefract Castle
2 AprilMeet The Curator - Wakefield Museum
2 AprilWalk The Siege Trenches - Pontefract Castle
6 AprilAn Old Fashioned Easter - Wakefield Museum
6 AprilWolf! A Kitchen Zoo production - Wakefield Library
6-11 AprilOur Collections - Castleford Museum
6-11 AprilPrince & Princess Easter - Pontefract Castle
7 AprilMini Museum Explorers - Wakefield Museum
8 AprilAnimating Ancient Egypt - Wakefield Museum
8 AprilEaster Ornaments - Pontefract Museum
8 AprilMeet The Curator - Pontefract Museum
9 AprilDragon Egg Hunt - Pontefract Castle
12 AprilBrass Band Concert - Worsbrough Brass - Pontefract Castle
13-18 AprilThe Victorians' Easter - Pontefract Castle
14 AprilFive Fascinating Flowers - Wakefield Museum
14-18 AprilYour Collections - Castleford Museum
15 AprilSigns Of Spring - Pontefract Museum
16 April            Find Your Passion: Simple Embroidery - Wakefield Museum
16 AprilMeet The Curator - Castleford Museum
17 April            Let's Make A Mummy! - Wakefield Museum
24 April - 27 JuneUnfinished Business: The Fight for Women's Rights pop-up exhibition - Wakefield Library
21 April - 4 JuneNursery Rhyme Walks - Wakefield District
22 AprilGrandy's Gingerbread Tales with Satellite Arts - Normanton Library
25 AprilRead Regional author event with Clara Barley and Lara Williams - Wakefield Library
4 MayReady for Action: a History Wardrobe presentation - Wakefield Library
4-8 MayVE Day Libraries celebrations
7 MayMeet The Curator - Wakefield Museum
7 MayPortable Anqituities Scheme Finds Surgery - Wakefield Museum
8 MayVE Day Markets celebrations
9 MayAncient Egypt Handling Session - Wakefield Museum
9 MayAncient Egyptian Dress & Adornment - Wakefield Museum
9 MayWillow Weaving - Pontefract Castle
13 MayMeet The Curator - Pontefract Museum
14 MayHave A Dabble: Yarn & Felt Flower Wreath - Pontefract Castle
16 MayBuild Our Futures Summit - Market Hall, Wakefield
16-30 MayLove Your Local Market activities
21 MayFind Your Passion - Bespoke Leather Diary - Wakefield Museum
21 MayMeet The Curator - Castleford Museum
21 MayThe Portable Antiquities Scheme - Pontefract Museum
23 May onwardsThe Travel Posters Of Charles Pears exhibition - Pontefract Museum
26 MayHistory Heroes - Wakefield Museum
26-30 MayWellbeing Through The Ages - Castleford Museum
27 MayC Is For Castle - Pontefract Castle
27 MayM Is For Museum - Pontefract Museum
28-29 MayMedieval Half Term Fun - Pontefract Castle
29 May Mini Museum Explorers - Wakefield Museum
1 JuneRead Regional author event with C.J Cooke - Airedale Library
4 JuneMeet The Curator Wakefield Museum
6 JuneCastleford Roman Festival
6-7 JuneSiege! - Pontefract Castle
10 JuneMeet The Curator - Pontefract Museum
11 JuneHave A Dabble: Natural Body Care - Pontefract Castle
18 JuneFind Your Passion: Silk Screen Printing - Wakefield Museum
18 JuneMeet The Curator - Castleford Museum
21 JuneBrass Band Concert: Altofts & Normanton Brass Band - Pontefract Castle
21 JuneFather's Day Afternoon Tea at The Liquorice Café - Pontefract Castle
25 JuneNevison The Highwayman - Pontefract Museum
27 JuneWakefield Armed Forces Day
Step-Up

Step-up is offering a telephone service for customers. Existing customers will continue to receive the support they have been promised where this doesn’t involve group programmes.

New customers should call 01924 303334 where they will be referred to an adviser who will then work with them on a regular basis by telephone. Please visit our Step Up page for more information.

Changes to the Wakefield 0-19 Service ( Health Visiting, School Nursing, FNP and 5-19 Immunisations)

The 0-19 Service (Health Visiting, School Nursing, FNP and 5-19  Immunisations) have revised their service offer in line with government recommendations for  COVID-19. 

Please download a poster here for details of the temporary changes.

Care homes
In line with government guidelines, and in order to keep residents safe, visitors to care homes in the district were not permitted from 23 March 2020.

Although the restrictions have now been lifted, care home residents remain vulnerable to Covid-19. If you are planning to visit a care home, please do so by following the Covid-19 secure measures in place. Please contact the relevant care home for details. 

Wakefield and District Carers Current Service Offer

Are you a Carer? Sometimes it's difficult for people to recognise themselves as a carer. But if you give support to a family member, a partner or friend who has an illness, disability, learning disability, is frail/elderly, has a mental health condition, or problems with alcohol and substances then you are providing unpaid care.

Wakefield & District Carers Service is still very much open for business, but like all services just now, they're working differently. The service is offering remote information, advice and support for unpaid carers by telephone and are offering some virtual groups. The service is still here to support unpaid carers at this difficult time.

Wakefield & District Carers Service can offer the following:

  • Someone to listen, and help you make decisions and choices
  • Advice and information about services/support available for you and/or the person you care for
  • Benefits guidance and support
  • Support at meetings that are relevant to your caring role
  • Support with thinking about the future and contingency planning
  • Support when you are caring for someone at home, or when the person you care for is in hospital or a care home
  • Advise you about our carer support groups (we have a group for working carers too!)
  • Inform you about the benefits of registering as a carer with your GP
  • My Time Grant to support carers to take a break, help fund a hobby or even a treat
  • Quarterly newsletters to keep you up to date with things that are relevant to you as a carer.

    Please contact us if you feel that you need our support: Telephone: 01924 305544 Website: www.carerswakefield.org.uk

    We have free digital resources for carers in Wakefield – follow this link for information: http://www.wakefield.gov.uk/health-care-and-advice/digital-resource-for-carers

See the latest official information and advice from the government

Find out more

Find out how to protect yourself or check if you need medical help on the NHS website

Find out more

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Supporting vulnerable people in your community

#WakefieldCares

Sometimes just a small kindness can make a big difference. Everyone must now reduce day-to-day contact, and stay at home except for very limited purposes in order to protect the NHS and save lives. 

Here are some ways you can safely offer your support:

  • If you know someone who is self-isolating, contact them on the phone or text and check that they're okay. By its very nature, self-isolation is a solitary experience and their wellbeing will likely be improved by talking to someone.
  • Check on any vulnerable family, friends and neighbours and to see if they need anything like shopping or a prescription collected.
  • Use phones, email and social media to keep in touch with people.
  • Everyone now needs to avoid visitors to their home. Instead, offer to drop deliveries of groceries, medications or other shopping at their doorstep. Follow the handwashing and hygiene guidance before and after.
  • Be responsible with your comments and actions in your community and social media, so as not to cause undue concern or anxiety.

Additional support is available for anyone who does not have a network of friends, family or neighbours around them and who needs help with things like shopping and picking up medicines. 

Below you’ll find information, resources, and a list of key contacts, which we hope you can share with your community to support each other as much as possible during this time.

Please always refer to the latest official government information on social distancing.

I'm worried about being isolated and on my own

Should I self-isolate?
How can I get assistance with foods and medicines if I am reducing my social contacts?

Ask family, friends and neighbours to support you and use online services.

It’s important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations, for example, if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected.

What is 'shielding' and who is in the 'extremely vulnerable group'?

Shielding is a measure to protect people who are clinically extremely vulnerable by minimising all interaction between those who are extremely vulnerable and others.

Official government guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from coronavirus (COVID-19) is here.

How can I stay connected with family and friends during this time?

Draw on support you might have through your friends, family and other networks during this time.

Try to stay in touch with those around you over the phone, by post, or online using social media. Let people know how you would like to stay in touch and build that into your routine.

This is also important in looking after your mental wellbeing and you may find it helpful to talk to them about how you are feeling.

Remember it is okay to share your concerns with others you trust and in doing so you may end up providing support to them too.

You might want to use a NHS recommended helpline.

You can also follow Wakefield Council on Facebook and Twitter where we'll be sharing tips and advice on staying connected.

How can I get assistance with foods and medicines?

Ask family, friends and neighbours to support you and use online services wherever possible.

It's important to speak to others and ask them to help you to make arrangements for the delivery of food, medicines and essential services and supplies, and look after your physical and mental health and wellbeing.

If you receive support from health and social care organisations, for example if you have care provided for you through the local authority or health care system, this will continue as normal. Your health or social care provider will be asked to take additional precautions to make sure that you are protected.

If you can afford to pay for your food then please see a list of companies providing food deliveries

district wide.

If you can’t ring up/order online yourself please ask a family member or neighbour to help. If you are still struggling the then please see the list of community hubs in your area where you will be able to get some further support.

Where can I get official information about coronavirus?

Official government information is online here: https://www.gov.uk/coronavirus

Which social media should I look at for official news and updates?

Social media is a valuable tool at a time like this, but it can also contain misinformation and rumour, which isn’t helpful.

The following Twitter (www.twitter.com) accounts will be regularly posting out the latest factual advice and information related to coronavirus (COVID-19):

• Public Health England – @PHE_UK
• Department of Health and Social Care – @DHSCgovuk
• NHS England – @NHSEngland
• Wakefield Council – @MyWakefield

I’m self-isolating and I cannot cope with my symptoms at home

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days

Use the 111 coronavirus service>

Only call 111 if you cannot get help online.

There isn't anyone I can ask for support, can the council help me?

If you can’t get out for things you need and you don’t have any friends, family or support available within the community, we can help.

You can contact your local Community Hub for assistance (see below).

Or, if you’re not sure which Community Hub to contact, we have also set up a dedicated helpline for anyone who is alone and needs help with essentials like shopping and medication.

Call 0345 8 506 506 between 9am – 5pm, Monday to Friday. Choose option 3 to make a request for support and help will be arranged.


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Community Hubs

If you need help in your local area you can contact your Community Hub.

They have volunteers and a range of support to help you and they are working with the Council to support communities during this crisis.  We will add to this list as more Hubs are set up.

Please only contact the Hub in your area as they are going to be very busy. You can ring or email.

If you’re interested in volunteering in your area, see ‘Volunteering’ below. 

Community Hubs

Altofts
Castleford area

Queen’s Mill (Castleford Heritage Trust)

01977 556741

john.heywood@castlefordheritagetrust.org.uk

lornamalkin@googlemail.com

Airedale Partnership Food Bank

The Hut, Airedale, Castleford

07920 878782

Eastmoor

Eastmoor Community Project

St Swithun's Centre

01924 361212

info@eastmoorcommunity.co.uk
cbann@eastmoorcommunity.co.uk

Horbury

Senior Citizens Support Group

01924 565859

enquiries@scsg.co.uk

Knottingley

Kellingley Club

01977 673115

07951 916736

kellingleycommunityhub@gmail.com

Lupset

St George's Centre

01924 369631 sheena.ibbotson@stgeorgeslupst.co.uk

berni.obrien@stgeorgeslupset.org.uk
wayne.kelly@stgeorgeslupset.org.uk

Normanton and Featherstone

The Well, Normanton

07872 551640

01977 895634

Featherstone Community Hub

0345 8 506 506

CommunitySupportVolunteer@wakefield.gov.uk

Ossett

Ossett Community Hub

0345 8 506 506

CommunitySupportVolunteer@wakefield.gov.uk

Pontefract

St Marys Centre

01977 705341 denisepallett@stmaryscommunity.co.uk

South East Wakefield

Kinsley and Fitzwilliam Centre

01977 610931

rlucas@kinsley-fitzwilliam.org.uk
tcarrington@kinsley-fitzwilliam.org.uk

Hemsworth Community Hub

0345 8 506 506

communitysupportvolunteer@wakefield.gov.uk

Westfield Centre/ South Elmsall

01977 642335

info@southelmsallcouncil.co.uk
Ackworth Parish Council, Ackworth Churches, and Ackworth School (Ackworth Covid-19 Response)

01977 611583

info@ackworthparishcouncil.gov.uk

Wakefield Central

Lightwaves and Next Generation Youth and Community Project

01924 360158

info@lightwaves.org.uk

ayub@nextgeneration.org.uk

helen@nextgeneration.org.uk
St Catherine's Church Centre

01924 211130

lisa@stcatherines-wakefield.org.uk

Wakefield Rural

Havercroft and Ryhill Centre

01226 727824

faith@havercroftcentre.com

fheptinstall@wakefield.gov.uk
katherine.walker@havercroftcentre.com

Wrenthorpe, Kirkhamgate, Carr Gate

Wrenthorpe Village Hall

07471 141672

assistwrenthorpe@gmail.com

I'm worried about someone else who is vulnerable and isolated

What is the advice for informal carers?

If you are caring for someone who is vulnerable, there are some simple steps that you can take to protect them and to reduce their risk at the current time:

  • Always follow good hand hygiene guidance

  • Try to avoid close contact with people who are unwell

  • Do not visit them if you are unwell and make alternative arrangements for their care

  • Provide information on who they should call if they feel unwell, and how to use NHS111 online coronavirus service if they become unwell and cannot cope with symptoms at home.

  • Find out about different sources of support that could be used and access further advice on creating a contingency plan is available from Carers UK

  • Look after your own well-being and physical health during this time

I know someone who is self-isolating and needs help

In the first instance, can you or can someone you know help them?

If not, and they don't have any other friends, family or support available within the community, we can help.

You can contact your local Community Hub for assistance (see above).

Or, if you’re not sure which Community Hub to contact, we have also set up a dedicated helpline for anyone who is alone and needs help with essentials like shopping and medication.

Call 0345 8 506 506 between 9am – 5pm, Monday to Friday, and choose option 3 to make a request for support on their behalf and we will arrange for help to be provided to them.
I feel fit and well and would like to help others in the community. How can I do this?

Everyone must now reduce day-to-day contact, and stay at home except for very limited purposes in order to protect the NHS and save lives. This government guidance does allow for individuals to provide care or to help a vulnerable person if essential.

See the #WakefieldCares section below for how to get involved as a good neighbour or community volunteer.
Here's a list of useful organisations in the Wakefield district

Age UK Wakefield District

Age UK Wakefield District is a local independent charity working with and for older people across Wakefield District.  

 Call: 01977 552114

Website: www.ageuk.org.uk/wakefielddistrict/

Live Well Wakefield
Supporting healthy living for the people of Wakefield District, providing information, advice and support in coping with everyday life.

Call: 01924 255363

Website: www.livewellwakefield.nhs.uk/

Volunteer Wakefield

Find out about opportunities for volunteering in your community.
https://volunteerwakefield.org/


Wakefield Samaritans

Offering a safe place to talk any time you like, in your own way – about whatever's getting to you.
Call: 116 123 (this number is free to call)

Website: https://www.samaritans.org/branches/samaritans-wakefield-and-district

If you're a local organisation that is able to offer help during this time and would like adding to this list, please contact us.

#WakefieldCares – looking out for your neighbours 

Everyone must now reduce day-to-day contact, and stay at home except for very limited purposes in order to protect the NHS and save lives. This guidance does allow for individuals to provide care or to help a vulnerable person.

Many people want to know if they can volunteer to help others and show that #WakefieldCares during this challenging time.

If you're able to give help to people in your community, we're encouraging you to start by being a good neighbour in your own streets and offering support to others.

We've prepared some contact cards that you can print and post through letter boxes to help you find out who needs help. It's up to you where and how quickly you can offer help.

Printable #WakefieldCares card

You could also encourage other neighbours who are able to join you in supporting people and form a small team to spread the load, provide back-up and do everything safely. 

Please always check the latest government guidance on social distancing and self-isolation, to keep everyone safe and protected here

Preparation

• Print out some contact cards, enter your contact details (be willing to share your information and able to respond before dropping any cards)

• Use a calendar to note agreed times to visit each person with items or for assistance

• Find out which local cafés, restaurants or pubs are offering food for take-away or delivery

• Call local shops to see if they can take phone orders and payment from the person self-isolating for you to collect

• Look out for special shopping times or privileges for older or vulnerable people

Actions

• Wash your hands regularly and thoroughly, with soap, for twenty seconds

• Drop the cards through letterboxes in your street and keep a note of which houses you have covered each time

• Create a log and note all calls asking for help and what help is required e.g. shopping list, pharmacy for prescription collection, activity needed – e.g. dog walking or help setting up mobiles for social media

• Keep a list of people offering to support you; refer them to this information

• Make sure you ask people to consent to you keeping their contact details safe, using them to provide assistance required and that you can share with other neighbours who are offering to join you to help

• Where you can, keep in touch by text, app or phone with the people you are helping so you can be aware of any changes e.g. feeling ill, moving to another location, getting alternative support

Keeping yourself and others safe

• Always check the latest government guidance on social distancing and self-isolation, to keep everyone safe and protected here.

• Wash your hands regularly and thoroughly, with soap, for twenty seconds

• Do not visit anyone if you are unwell; please make alternative arrangements for their care

• If someone you visit is unwell with coronavirus symptoms, provide information on how to use NHS111 online coronavirus service if they become more unwell and can’t cope with symptoms at home

• Look after your own wellbeing and physical health during this time and don’t put yourself at risk

• Always check the latest government guidance on social distancing and self-isolation, to keep everyone safe and protected here.

• Wash your hands regularly and thoroughly, with soap, for twenty seconds

• Do not visit anyone if you are unwell; please make alternative arrangements for their care

• If someone you visit is unwell with coronavirus symptoms, provide information on how to use NHS111 online coronavirus service if they become more unwell and can’t cope with symptoms at home

• Look after your own wellbeing and physical health during this time and don’t put yourself at risk

If you need additional support 

#WakefieldCares - Volunteering

The Council, NOVA and many partner organisations across the district are working hard to keep services running and give needed support to older and vulnerable people.

There are some community volunteering opportunities available for anyone who is fit, well and able to offer an amount of time, large or small to helping others.

NOVA Wakefield District has experience of supporting volunteers in a range of roles, and teams are on hand to match people's skills and experience to a range of voluntary roles during this challenging time. 

Examples of support that might be required include:

  • Chatting to people on the phone who may be self-isolating so that they don't get lonely

  • Doing shopping or dropping off other supplies

  • Dog walking

  • Making food parcels

  • Delivery drivers

  • Administrative or support work

View current opportunities and register your interest online.

Volunteer in Wakefield
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Please practice good hand hygiene


Helpful advice:

The NHS has some simple advice to avoid catching or spreading COVID-19: www.nhs.uk/coronavirus

  • Wash your hands with soap and warm water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell
Test and Trace

The Government has now launched its new national NHS Test and Trace service.

The scheme is designed so that anyone who develops symptoms of coronavirus can be quickly tested and alert people who they’ve had contact with. This will help to control the rate of reproduction (R), reduce the spread of the infection and save lives.

You can find out more information about Test and Trace here.


COVID-19: stay at home guidance

Official government guidance for households with possible coronavirus (COVID-19) infection: Household government advice

COVID-19: guidance for educational settings

Official government guidance for schools and other educational settings in providing advice about the novel coronavirus, COVID-19: Education government advice

Eating well during lockdown
Social distancing and protecting vulnerable people

Official government guidance on social distancing and for vulnerable people: More government advice

COVID-19: guidance for employees, employers and businesses

Official government guidance for employees, employers and businesses: More government advice

Support with your mental health and wellbeing

We understand that it is a worrying time and you might be experiencing additional pressure and anxiety. The NHS Every Mind Matters website has some really simple useful tips and advice to support good mental health. Helpful tips to support good mental health