Cabinet members to discuss new law for lettings agencies

Date: 17/02/2015

Decision-makers at the Council are to discuss a new complaints handling law affecting the privately rented housing sector.

Since October 2014 all residential property lettings and management agencies must by law, become a member of an independent complaints scheme, to resolve issues such as poor customer service, misleading adverts and confusing fees.

Members of Wakefield Council's Cabinet will be discussing the new law at their meeting on February 24.

Cllr Denise Jeffery, Cabinet Member for Economic Growth and Skills, said: "With the private rented sector continuing to expand, it is very important that a fair and robust system is in place to deal with complaints from both tenants and property owners."

Under the new rules, agents that don't sign up for a scheme face a penalty of up to £5,000 from the Council.

Across the district, there are estimated 500 individuals or companies working as managing and lettings agents, which are covered by the new law.

Councillors are being recommended to note the change in the law and agree the penalty charge.