Support for most vulnerable continues during coronavirus outbreak
Housing Needs Service will be dealing with enquiries in a different way to
ensure the safety of staff and residents during the coronavirus outbreak.
A full service
will still be provided but, in line with Government guidance, initial contact
will be made via intercom to determine if face to face support is required.
urgent situations will still be dealt with in person.
Council would urge people with general enquires not to visit the reception at
Queen’s House and instead, contact the service via telephone or email – staff
will be able to call residents back if required.
Wakefield Council’s Acting Chief Executive, said: “Supporting our most
vulnerable residents remains a top priority for the Council during the
“I would like
to reassure residents that a full service will still be provided by our Housing
Needs team, it is just a new way of working to help us reduce face to face contact, as advised by the
arrive in person if your situation is urgent and you are not able to contact the service by telephone or email.”
worried about becoming homeless, or are homeless, are urged to contact the Housing Needs Service by telephone
on 01924 304360 or 01924 304362 or email us on firstname.lastname@example.org
The service can be contacted by telephone Monday to
Wednesday 8.30am - 5pm, Thursday 10am – 5pm and Friday 8.30am – 4pm.
For urgent assistance
outside of these office hours please contact the Council on 0345 8 506
The Council has provided information and guidance on its
dedicated coronavirus information web page at bit.ly/CoronaWFD