We aim to make the right decision when working out your entitlement to benefit.

As a Landlord, you can only appeal against a decision we have made concerning:

• How we are paying benefit (i.e. if we have refused to make payments directly to you)
• Recovery of overpaid benefit (when benefit has been paid directly to, and recovered from you)

Only the tenant can appeal against any decision we make concerning the benefit award (including the amount being paid, the date this is paid from and who it is being paid to)
If you think the decision we have made is wrong, please contact us. You can ask us to explain it.

If you still think it is wrong after we have explained it to you, you can ask us to look at the decision again. This is often referred to as a ‘Revision’. If the decision is wrong we will change it.

If you disagree with the outcome of the revision, you can appeal against the decision. This appeal will be considered by an independent tribunal, made up of people who are not part of the Council or Department of Social Security.

There are time limits for asking for decisions to be looked at again and for appealing. Appeals and requests for a revision should be received within 1 calendar month of our decision. The appeal service may not be able to accept your appeal if it is received more than one month after the date on the decision letter.

They can only accept a late appeal if there are special circumstances that caused the delay. An explanation of these should be made when submitting the appeal.

Contact us for more information.