What information do you need? How long will it take to process?
We aim to make a decision on a new claim within 3 weeks, ensuring the correct benefit is being paid
However, sometimes we need more information in order to complete a claim. If we need to ask your tenant for more information, it may take longer to process the claim.
We will ask your tenant for evidence of their rental liability therefore it would help us to speed up the process of dealing with the claim if you could ensure that the proof of rent you give them includes the following information:
- The landlord or agent’s name and address (business address)
- The date that the tenancy agreement started
- The amount of rent you charge for the property
- What is included in the rent e.g. fuel, water, meals etc.
- How often the rent is due e.g. weekly, monthly, 4 weekly
