Unhappy with your assessment?
We aim to make the right decision when working out your entitlement to benefit. However, if you have received a decision you think is wrong you must contact us. We want to make sure we resolve any dispute you have as quickly and as easily as possible.
If you think a decision we have made is wrong, you can:
- Ask us to explain it
We can do this over the phone, by email, in person or in writing if you need us to
- Ask us to look at it again
This is known as a ‘Revision’. You need to tell us, in writing, which decision you disagree with and why, asking us to look at this again. If the decision is wrong, we will change it
- Appeal to an independent tribunal
If you still disagree with the decision we have made, you can appeal in writing. This appeal will be considered by an independent tribunal, made up of people who are not part of the Council or Department of Social Security.
Appeals and requests for a revision should be received within one calendar month of our decision. The appeals service may not be able to accept your appeal if it is received more than one month after the date on the decision letter.
They can only usually accept a late appeal if there are special circumstances that caused the delay. An explanation of these should be made when submitting the appeal.
For more information, see our "What if I disagree with my benefit decision" factsheet available in "Related Downloads.
