www.wakefield.gov.uk: Standards of service you can expect when you contact S...

Thursday, January 8 2009

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Wakefield Council,
Town Hall,
Wood Street,
Wakefield,
WF1 2HQ

You are here: www.wakefield.gov.uk > Health and Social Care > Social Care Direct

Standards of service you can expect when you contact Social Care Direct

Telephones will be answered within thirty seconds and the caller will be given the name of the staff member they are speaking to.
Politeness and courtesy will be shown at all times.
Written communications will be acknowledged within 5 days and responded to within 10 days.
Your views will be listened to and taken seriously when making an early assessment of your needs. We will involve you in decisions about services and give you the information you need to make choices.
Information and advice will be provided efficiently in an agreed time. Our aim will be to respond immediately whenever possible.
'Plain language' will be used when giving explanations or advice.
Our service is confidential and we will only pass on confidential information about you when we have your permission OR in circumstances where there is a legal requirement to protect a child, yourself or other people from harm.
Urgent situations will normally be dealt with in the same working day.
Actions to keep children and vulnerable adults safe will be made within the hour.

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Social Care Direct