Friday, February 10 2012
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Frequently asked questions

Q1 How will I cope without having my household waste bin emptied every week?
Q2 Does recycling mean more work for me?
Q3 What about problems with smells or flies?
Q4 Does the collection scheme service pose a health hazard?
Q5 How will I keep my bins clean?
Q6 Can I use plastic bin liners or bags to keep my recycling containers clean?
Q7 Where should I leave my recycling containers on collection day?
Q8 What happens if the recycling containers contain the wrong items?
Q9 Can I have a larger household waste bin or extra recycling bins?
Q10 We have a baby in disposable nappies will I have enough room in my household waste bin for these?
Q11 What will happen if I have excess household waste?
Q12 How do I recycle items that you do not want in my recycling bin or box?
Q13 I don’t produce enough green waste to have a garden waste bin.
Q14 Why can’t I put kitchen waste in my garden waste bin?
Q15 What are you doing about people living in flats, shared or sheltered accommodation?
Q16 What happens if I am unable to cope with a wheelie bin or lift the recycling box?
Q17 What about medical/clinical waste?
Q18 Is the collection scheme a reduced service? Can I have a refund on my council tax?
Q19 How much do I pay for domestic refuse collection per week?
Q20 Does the law say how often the Council should collect my waste?
Q21 What happens if my bin is damaged or stolen?
Q22 What should I do if my bin is not collected?
Q23 What happens if the new arrangements increase incidents of fly tipping?

Q How will I cope without having my household waste bin emptied every week?
A

Remember you will still be getting a weekly collection; it just means thinking about it in a different way. One week we will empty your paper bin and recycling box and the next week we will empty the household waste bin and the garden waste bin.

As much as 70% of what we throw away in the normal household waste bin can be recycled. Taking out glass, cans, paper, cardboard and green waste means you will have more room for your non-recyclable waste.

The scheme will work well if you follow our advice and should be easy to manage once you get into the habit.


Q Does recycling mean more work for me?
A

We realise that having to separate your own waste will involve a little extra work, but the benefits of being able to recycle more easily outweigh the inconvenience.

Without your help, the Council will not be able to meet the targets we have been set to recycle more and reduce the amount of rubbish sent to landfill. If we don’t achieve these targets it will result in fines from the Government, which we would have to pass on to citizens through Council Tax.


Q What about problems with smells or flies?
A

You can help avoid smell problems by double wrapping perishable items such as food, cat and dog mess and nappies before putting them into the household waste bin.

Flies will only lay eggs onto food if it is left out unprotected and closing the bin lid will stop flies getting in.


Q Does the collection scheme service pose a health hazard?
A

We do not know of any information, research or reports that support the notion that this collection system has any adverse effect on public health. The Government commissioned an independent report that could find no health risks associated with this type of waste collection.


Q How will I keep my bins clean?
A

With good housekeeping, your bins should remain reasonably clean. There are also independent companies that can provide a bin cleaning service for you.


Q Can I use plastic bin liners or bags to keep my recycling containers clean?
A

No. Please don’t place any bin liners or plastic bags inside your garden waste bin or paper bin, not even to line them. We will not be able to empty any recycling container that has plastic bags in it, as this will contaminate the load. Please note you can still use plastic bin liners in your household waste bin. P>


Q Where should I leave my recycling containers on collection day?
A

The same arrangements will apply to your recycling containers as currently exist for your household waste bin.


Q What happens if the recycling containers contain the wrong items?
A

We’ll put a yellow tag on your bin to tell you it contains the wrong items and we cannot empty it.

When you have removed the items, we will empty the bin on the next recycling collection week.

It is very important that you only put the correct items in the recycling containers. If you don’t it could contaminate a whole lorry load which could result in it all being sent to landfill.


Q Can I have a larger household waste bin or extra recycling bins?
A

If you are having trouble managing your rubbish we’ll visit you at home to see what problems you are having and how we can help. After a period of monitoring, we’ll review how well you are coping and make sure you are recycling properly. P>


Q We have a baby in disposable nappies will I have enough room in my household waste bin for these?
A

By using, the recycling containers for the items that can be recycled you should free up enough room in your household waste bin.

You may want to consider using real nappies. They are an easy-to-use, practical alternative to disposable nappies and over time they work out less expensive than disposables and will free up room in your household waste bin.


Q What will happen if I have excess household waste?
A

If you use the recycling containers and the bin for your household waste correctly it is unlikely that you will have excess rubbish.

But if you do have any additional household waste you can take it to our Household Waste Recycling Centres.


Q How do I recycle items that you do not want in my recycling bin or box?
A

There are over 70 mini recycling centres and 7 household waste recycling centres throughout Wakefield with facilities to recycle a wide variety of materials.


Q I don’t produce enough green waste to have a garden waste bin.
A

Everyone with a garden will be offered a garden waste bin, but if you decide you have no need for it please contact us to have it removed.

If you would prefer to home compost your garden waste we can give you advice on home composting and details of how to buy a discounted compost bin.


Q Why can’t I put kitchen waste in my garden waste bin?
A

Due to Government legislation following the 2001 outbreak of Foot and Mouth disease, it is not possible to compost any waste outside that may have come into contact with meat.

If you would prefer, you can home compost your garden and kitchen waste.


Q What are you doing about people living in flats, shared or sheltered accommodation?
A

We have assessed all of these types of properties and will be providing individual containers where possible. However, where we can’t do this we’ll try and choose the best and most appropriate option, which may include providing communal facilities.


Q What happens if I am unable to cope with a wheelie bin or lift the recycling box?
A

If you are already eligible for an assisted collection, this will continue under the new scheme. If you are unable to lift the recycling box safely you can also request an assisted collection for the box.


Q What about medical/clinical waste?
A

We offer a special clinical waste service that provides free collection for items like wound dressings, swabs, incontinence pads and stoma bags. Please contact us if you need to find out more about this service.


Q Is the collection scheme a reduced service? Can I have a refund on my council tax?
A

The waste and recycling collection scheme is not a reduced service, as you will still receive weekly collections. One week we will empty your paper bin and recycling box and the next week we will empty the household waste bin and the garden waste bin.


Q How much do I pay for domestic refuse collection per week?
A

You pay on average £2.21 per household per week to have your waste collected, recycled or disposed of.


Q Does the law say how often the Council should collect my waste?
A

No. Local Authorities have a duty to arrange collection of your household waste but the law does not specify how often this should take place.


Q What happens if my bin is damaged or stolen?
A

If your bins are damaged or stolen, please contact us on 0845 8 506 506 or complete the form on the web site.


Q What should I do if my bin is not collected?
A

Please contact us straight away on 0845 8 506 506 or complete the form on the web site.


Q What happens if the new arrangements increase incidents of fly tipping?
A

The majority of other councils that have introduced this type of collections have not experienced a significant increase in fly tipping.

The responsibility for fly tipping always rests with the culprits who are breaking the law. We will investigate any incidents of fly tipping and whenever possible will start legal proceedings against offenders.