Information for Parents/Guardians

• Go to the school and speak to someone who knows about the problem and can help you
• If you are still not happy, make an appointment to speak to the Headteacher
• If the problem is still not resolved, write a formal letter of complaint addressed to the Headteacher
• If you are satisfied once you have the Headteacher's explanation of the situation, then the matter is considered closed
• If you are not satisfied, then you should write to the Chair of Governors at the school and ask that the issue be reviewed by the Governors

If at any stage you need help or advice, you can contact the Parent Advice and Mediation Service on 01924 302840 or the Parent Partnership Service (see 'Related Links').

The Model Complaints Procedure can be found under Related Links