We want you to get the most from Sport and so as part of our commitment to achieving value for money we have developed the following Customer Contract for Sports Pitch Bookings.

The Customer Contract sets out how we intend to meet the expectations from you, and what is expected from you, the customer in return.

Bookings

Pitch bookings can be made by phone through the Playing Fields Officer, Monday to Friday during office hours. See contact details for the telephone number and details of the office hours.

Seasonal bookings for football, rugby and hockey are taken between May and July each year. Casual bookings are taken any time throughout the season (September to April).

Seasonal bookings for cricket are taken between February and April each year. Casual bookings are taken at anytime throughout the season (May to August). If weather conditions are considered unsuitable or dangerous, certain pitches may be cancelled. Details of which may be obtained from our information service, every Friday from 11.00am by telephoning the contact number (See Contact Details). If games have been cancelled a suitable alternative booking will be offered towards the end of the season.

Changing Accommodation

There are 75 site across the district, 24 of these sites have changing rooms. The changing rooms are graded between 1* (basic changing facility) and 5* (hot and cold showers, individual changing rooms and separate referee's changing room), prices are set accordingly.

Grading of Changing Facilities

1* Basic changing accommodation

2* Basic with hot & cold running water

3* Average changing with hot and cold showers

4* Well maintained changing with hot and cold showers

5* Well maintained changing with hot and cold showers, toilets, cleaned with separate team and referee changing

Cleaning

It is the responsibility of each team to make sure its changing room is cleaned after each match. Sweeping brushes are provided at each facility.

In addition to this, the facility will be cleaned regularly by the Council's grounds Maintenance Department, usually on a Friday. In addition, periodic cleaning is carried out throughout the season if required. If the changing facility is not cleaned satisfactorily please report this to the Playing Fields Officer.

Conduct

The Council, in conjunction with the West Riding Football Association and all other Local Authorities within West Yorkshire, is committed to the Racial Equality Charter for Association Football Clubs. Players or officials who are found to have been engaging in racist abuse or harassment will face disciplinary action from the West Riding County Football Association and may face appropriate action from the council, which could include the withdrawal of facilities.

Help us to help others

For your safety and enjoyment, as well as that of others, please make sure that you, your members, supporters and officials:

• Observe the information on safety signs and notices
• Follow the rules and regulations regarding the use of Council Pitches
• Help to keep the playing fields clean and free from litter
• Report any hazard or obvious damage, especially the equipment, to the Playing Fields Officer so it can be repaired
• Report any unauthorised use of pitches

Thank you for your help 

Problems and Complaints

Occasionally things do go wrong. If there is a problem or you are dissatisfied in any way with the service pleas let us know. You can speak to the Playing Fields Officer and/or fill in a Customer comments form, available from the address below or in request from your league representative.

From time to time the Playing Fields Officer may carry out a customer satisfaction survey. Please take a little time to complete the survey form as the information you provide can lead to improvements in the service.

Safety and Equipment

All posts and sockets are checked regularly by Council staff to make sure they conform to Health and Safety regulations.

Pitches are checked for objects and debris prior to pitches being marked out. Any object/debris found is removed prior to marking. Clubs are responsible for checking pitches prior to kick off.

The goal posts provided are in a good state of repair. They are inspected regularly and maintained according to the manufacturers recommendations, to make sure they meet or exceed the relevant safety standards.