Our Pledge

To put the customers at the heart of everything we do, to be consistent in our approach and give a first class service every time.

Customer service and commitment to our customers is the driving force behind everything we do. We strive to get it right, first time, every time.

We believe that you have the right to know what level of service you can expect from us.

Whatever way you choose to contact us we will:

• Put our customers first
• Keep our promises
• Deal with you in a respectful and professional way
• Listen to you, and help all we can
• Use your feedback to help us improve services
• Provide well trained staff to deal with your enquiry
• Be fair and objective with everyone
• Treat all information we receive in the strictest confidence
• Try our best to resolve your enquiry straight away

You can help us by:

• Giving us all the information we need to help you
• Asking us to explain anything you are not sure of
• Letting us know if you have any special needs
• Telling us how we can improve our service