www.wakefield.gov.uk: Customer Care Standards

Thursday, November 20 2008

A to Z Index

Wakefield Council,
Town Hall,
Wood Street,
Wakefield,
WF1 2HQ

You are here: www.wakefield.gov.uk > Council and Democracy > Customer First - customer care standards > Customer Care

Customer Care Standards

In this section we explain the Council's customer care standards and offer guidance on the level of customer care you can expect when dealing with Wakefield Council.

You can use the links below to read the information online, or if you prefer you can download the customer care standards booklet from the 'Related Downloads' link on the right.

	Introduction Definition and aims of the Customer Care Standards

	Data Protection and Freedom Of Information Standards for employees relating to data protection and freedom of information.

	Telephones Customer Care standards for contacting the Council by telephone.

	Electronic Access Care standards for contacting the council electronically.

	Written Enquiries Standards for contacting the Council in writing.

	Face To Face Enquiries Care standards for enquiries made in person.

	Self Service Standards for mediated and self service access to Council services.

	Booklets And Leaflets Standards and guidelines for Council produced printed material.

	Dress And Appearance Employee dress code and standards.

	Signage/ Corporate Identity/ Colours Standards for Council signage, corporate identity and colours.

	Customer Service Training Standards for employee customer service training.

	Contact Us

Related Downloads