The Registration Service believes in putting its customers first and it is our intention to be sensitive to the needs of our customers at all times.  Our Customer Contract explains the services we provide and the standard you can expect to receive.  We call these standards our Service Commitments.  It also tells you how you can comment on our service and what action you can take if we fail to meet our Service Commitments.

For full details of our Customer Contract please click on the Customer Contract download.

The links below give details of the performance figures for both the Pontefract and Wakefield offices to the end of September 2007.

Annual Reports

Please see the downloads to find information from the annual reports for the Registration Service.  Each report summaries the range of services, key facts and figures,  achievements, the number and type of compliments, comments and complaints the service has received and the overall cost of the service.